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• Report Q&A: The Top Five Questions Digital Financial Services Leaders Should Ask About AI In 2019

  Digital Execs Must Ask Strategic Questions

  January 15, 2019 | Zhi-Ying Barry

  Interest in using AI is growing rapidly in the financial services sector. But digital financial services execs must be careful to not get caught up in the madness of chasing the next lofty AI...

• Report Beyond The Hype: How Banks Use AI To Drive Operational Efficiency

  Banks Show Big Appetite For AI-Driven Risk Management And Efficiency

  December 6, 2018 | Zhi-Ying Barry

  Banks around the world have identified artificial intelligence (AI) as a key priority and are interested in AI implementations. But many digital banking executives don't know where to start or what...

• Report Banks Make Slow But Steady Progress With Customer-Facing AI Use Cases

  But Despite The Hype, Only Some Banks Are Pursuing AI-Driven Customer Experience

  November 27, 2018 | Zhi-Ying Barry

  Many banks globally have identified artificial intelligence (AI) as a key priority and are interested in AI implementations. But many digital banking executives don't know where to start or what to...

• Report Brand Management, EX, And Trust Will Fuel Growth For Australian Firms In 2018

  Insights From Forrester's Predictions 2018 Sydney Event

  January 18, 2018 | Michael Barnes, Tom Champion, Zhi-Ying Barry

  At Forrester's Predictions 2018 Sydney event, more than 250 business and technology decision makers engaged with Forrester analysts to share their key priorities, expectations, and challenges for...

• Report Global Mobile Banking Benchmark, 2017

  BBVA Earns The Top Spot

  July 13, 2017 | Zhi-Ying Barry, Aurelie L'Hostis, Peter Wannemacher

  To stay relevant to customers, digital banking strategy executives need to deliver useful and usable mobile banking services that not only exceed customers' current expectations but also anticipate...