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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Center Your COVID-19 Business Recovery Planning Around Employee Understanding
Build Empathy And Trust To Effectively Address Employee Concerns And Challenges
With COVID-19 restrictions easing, organizations are accelerating plans to reopen facilities and reengage customers physically as well as virtually. While Australians are more confident of their...
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Report How Australian Employees Feel About COVID-19: A PandemicEX Survey
Understand Your Employees To Help Guide Them Through Uncertainty
In the face of the ongoing COVID-19 pandemic, business managers and leaders need to support their employees with a thoughtful, empathetic approach. Forrester's Q1 2020 Australian PandemicEX Survey...
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Report To Digitally Transform, Government Agencies Must Start By Becoming Customer-Obsessed
Embrace Outside-In Thinking To Overcome Execution Barriers And Fulfill Your Mission
An independent review of the Australian Public Service (APS) revealed the need for servicewide transformation — both short-term change and long-term reform — to better serve Australians and improve...