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The Digital Customer Experience Improvement Playbook For 2021
Improve Digital Customer Experiences
The boundary between digital and physical keeps getting blurrier, and emerging tech like virtual reality and AI-powered chatbots is going mainstream. This is raising the bar for customer experience...
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Report To Digitally Transform, Government Agencies Must Start By Becoming Customer-Obsessed
Embrace Outside-In Thinking To Overcome Execution Barriers And Fulfill Your Mission
An independent review of the Australian Public Service (APS) revealed the need for servicewide transformation — both short-term change and long-term reform — to better serve Australians and improve...