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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Forum CX EMEA

    Forum for CX and Marketing Leaders
    September 30, 2021 | London & Live Virtual Experience | Martin Gill, Karine Cardona-Smits, Thomas Husson

    CX EMEA is a must-attend conference for customer experience and marketing leaders who are looking to become smarter about their customers with connected intelligence while also being respectful of...

  • Forum B2B Summit EMEA

    Summit for B2B Marketing, Sales, and Product Leaders
    September 28, 2021 | London & Live Virtual Experience | Isabel Montesdeoca, Meta Karagianni, Phil Harrell

    B2B Summit EMEA is the only event that leverages the insights, analysis, and experience of the brightest B2B marketing, sales, and product leaders across EMEA. Top analysts, inspirational thinkers,...

  • Forum B2B Summit APAC

    Summit for B2B Marketing, Sales, and Product Leaders
    September 14, 2021 | Singapore & Live Virtual Experience | Steve Silver, Meta Karagianni, Mavis Liew

    B2B Summit Asia Pacific is the only event that leverages the insights, analysis, and experience of the brightest B2B marketing, sales, and product leaders in the region. Top analysts, inspirational...

  • Webinar Banking And Wealth Management Firms: Design And Build Shared Finance Products To Drive Growth

    Thursday, June 10, 2021, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Peter Wannemacher, Nicole Murgia

    Shared finance — which Forrester defines as any situation in which a person acts as an observer of, partner in, or proxy for another person's finances — is both a latent demand and a...

  • Forum CX North America

    Connected Experience
    June 7, 2021 | Live Virtual Experience | Melissa Parrish, Harley Manning, Srividya Sridharan

    Inform. Integrate. Grow. CX is a fundamental principle of any successful business, but simply creating a good customer experience program within your business is no guarantee of success. Great CX...

  • Webinar Revisit The "Think Global, Act Local" Mantra

    Thursday, May 27, 2021, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Thomas Husson

    The COVID-19 crisis is exacerbating preexisting trends, leading to a technology cold war, protectionism, and local regulation. Disruptive geopolitical forces will challenge global brands to deeply...

  • Webinar Demystifying Payment Tokens

    Tuesday, May 25, 2021, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Jacob Morgan, Lily Varon

    There are new payment token types and use cases that merchants must understand if they are to modernize their payments acceptance strategies in line with customer expectations — and do so...

  • Webinar Is This The Year Of The Retailer App?

    Lessons From The Forrester Digital Experience Review™
    Thursday, May 20, 2021, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Scott Compton, Angelina Gennis

    The 2021 Digital Experience Review™ of US mobile retail apps outlines the best practices for a range of mobile experiences, from shopping features and functionality to list-building and...

  • Webinar How To Adapt To The Future Of Commerce Technology While It’s On FIRE

    Wednesday, May 19, 2021, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Emily Pfeiffer

    Commerce tech began as a single “continent” — a Pangea — as the original e-commerce platform. This landscape is now a completely different world, with divergent strategies...

  • Webinar Platforms And Partners Are The Foundation Of Future-Fit Technology Sourcing Strategies

    Wednesday, May 19, 2021, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Duncan Jones

    This webinar helps tech leaders create a modern sourcing strategy to better harness innovation from cloud, software, and service providers. It explains why and how tech leaders should move beyond...

  • Webinar Improve Agility And Business Innovation With Event-Driven Architecture

    Tuesday, May 18, 2021, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | David Mooter

    Event-driven architecture (EDA) has emerged as a key for modernizing applications. It also has a strategic role to play in your IT strategy. Watch this webinar to learn six ways EDA can advance...

  • Webinar Breaking Down The Forrester Wave™: Loyalty Solutions, Q2 2021

    Monday, May 17, 2021, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Mary Pilecki

    Brands’ use of loyalty programs changed in 2020 in step with the COVID-19 pandemic, becoming an essential tool to maintain customer engagement. Furthermore, brands are spending more in 2021...

  • Webinar How To Manage The Human Risk In Cybersecurity: Move From Awareness To Behavior Change

    Monday, May 17, 2021, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Jinan Budge

    Join this webinar to learn about the four-step plan CISOs should follow to manage the human risk in cybersecurity. These steps provide design principles for creating transformational security...

  • Webinar Make A Case For Modular Content To Drive Localization, Performance, And Personalization

    Thursday, May 13, 2021, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Ryan Skinner

    Assembling content components when and where they’re needed — instead of hardwiring them into experiences — underpins so many forms of customization at scale: localization,...

  • Webinar Complete Your Threat Intelligence Collection Plan: Lessons From The Forrester Wave™

    Thursday, May 13, 2021, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Brian Kime, Elsa Pikulik

    Attend this webinar to learn how to select the best external threat intelligence services to supplement your organization’s existing collection plan, as well as which vendors fit your...

  • Webinar The State Of AI In A Pandemic World

    Using The Forrester Wave™
    Wednesday, May 12, 2021, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Michele Goetz

    The Forrester Wave™: AI Consultancies, Q1 2021 revealed more than which service providers should be on your shortlist of partners. The real insight is how the pandemic shaped AI use cases,...

  • Webinar Buying AI Business Applications: Five Key Questions To Ask Vendors

    Wednesday, May 12, 2021, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | Mike Gualtieri, Andrew Bartels

    The enterprise AI question is not if, but how. How will enterprises leverage AI to compete, to transform, to grow? Forrester data reveals the answer as both “build” and...

  • Webinar Global Private Banking Trends In 2021

    Tuesday, May 11, 2021, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Vijay Raghavan, David Hoffman

    Join this webinar to learn what digital capabilities your high net worth customers want and expect. We also discuss the digital tools that financial advisors at private banks are using to...

  • Webinar The Blueprint For Your Go-To-Customer Strategy

    Tuesday, May 11, 2021, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Lori Wizdo

    The self-directed digitally savvy business consumer has exposed a gap in traditional B2B go-to-market (GTM) strategies. B2B marketers must fill that gap with a microfocused go-to-customer (GTC)...

  • Forum CX APAC

    Connected Experience
    May 11, 2021 | Live Virtual Experience | Riccardo Pasto, Michael Barnes, Shar VanBoskirk

    Inform. Integrate. Grow. CX is a fundamental principle of any successful business, but simply creating a good customer experience program within your business is no guarantee of success. Great CX...

  • Webinar DOP Governance Strategies

    Friday, May 7, 2021, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Liz Herbert, George Lawrie, Alessia Stewart

    Forrester surveyed decision-makers overseeing enterprise resource planning (ERP) applications and programs about their ERP governance and center of excellence (CoE). This webinar explores trends,...

  • Webinar Get Up To Speed On Livestreaming Commerce

    Thursday, May 6, 2021, 5:00 a.m.-5:40 a.m. Eastern time (10:00-10:40 GMT) | Ryan Skinner, Xiaofeng Wang

    Livestreaming commerce is projected to drive $100 billion of sales by 2023 in China alone (its biggest market), and it’s growing fast across Asia and into Europe and the United States. This...

  • Webinar Lay The Foundation For Smart Manufacturing Success With Modern Discrete Manufacturing PLM

    Using the Forrester Wave
    Wednesday, May 5, 2021, 11:00 a.m.-11:40 a.m. Eastern time (16:00-16:40 GMT) | George Lawrie

    In the age of the customer, manufacturers need to accelerate their transition from a focus on mass production and economies of scale to a focus on market and customer responsiveness. From...

  • Webinar Fuel Mobile Messaging Growth In 2021 And Beyond

    Monday, May 3, 2021, 1:00 p.m.-2:00 p.m. Eastern time (18:00-19:00 GMT) | Julie Ask

    Over the past two years, we’ve kept close tabs on the state of mobile messaging, culminating in a forecast for the future of mobile engagement automation (MEA) solutions through 2022. Join us...

  • Forum B2B Summit North America

    Accelerating Growth: Bolder. Better. Brighter.
    May 3, 2021 | Live Virtual Experience | Phil Harrell, Jennifer Ross, Jeff Lash

    B2B Summit is the only event to leverage the insights, analysis, and experience of the brightest B2B minds to spark your curiosity, shape your strategy, and fuel double-digit business growth. Top...

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