Search Results

• Report Technologists — And The Business — Must Execute At The Speed Of DevOps

  Intermediate Level: People Practices For IT Transformation

  January 8, 2021 | Gordon Barnett

  Intermediate organizations have the customer experience (CX) basics well in hand. They've broken down silos, institutionalized customer- and employee-centricity, and built a foundation of agile...

• Report Planning And Delivery Ecosystem: The Central Nervous System For Delivering Business Strategy

  Tools And Technology: The Agile Software Leadership Playbook

  December 22, 2020 | Margo Visitacion

  CRM and enterprise resource planning (ERP) are familiar enterprise systems of record for customer and financial transactions, respectively. However, there's no equivalent system that informs firms...

• Report Cloud Powers The Adaptive Enterprise

  Vision: The Cloud Computing Playbook

  November 30, 2020 | Dave Bartoletti

  Cloud is no longer tactical but rather a strategic enabler of connected platform economies. Infrastructure and operations (I&O) leaders must orchestrate cloud ecosystems that link employees,...

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  Webinar Accelerating Business Transformation With Strategic Partners

  Using The Forrester Wave™

  November 19, 2020 | Nigel Fenwick

  Digital transformation is overhyped. Business transformation is misunderstood. There’s so much noise in the market it’s hard to know who to trust. In this webinar, Nigel Fenwick reveals...

• Report Using The Right Metrics For The Subscription-Based Business Model

  The 10 Key Subscription Business Metrics To Track And Manage For Success

  November 3, 2020 | Dan Bieler

  The subscription model offers new opportunities for businesses to enhance the value of their offerings as they become more embedded in the changing context of their clients' customer journeys. But...

• Report Build Your Identity And Access Management Strategy

  Strategic Plan: The Identity And Access Management Playbook

  October 27, 2020 | Andras Cser, Sean Ryan

  Your identity and access management (IAM) strategy must establish and explain the business need and value of IAM to technology and business leaders. It must also describe the current state, define...

• Report Programs, Not Projects: The Shift To Content Services Demands Agility And Iteration

  Continuous Improvement: The Enterprise Content Management Playbook

  August 14, 2020 | Cheryl McKinnon

  Successful enterprise content management (ECM) deployments share several common characteristics: engagement with business stakeholders; clear governance programs; adoption of Agile development and...

• Report Use Adaptive Intelligence To Power Next-Generation Customer Relationships

  Outside-In Customer Insights Future-Proof Your Marketing Strategy

  July 30, 2020 | Fatemeh Khatibloo, James Staten

  CMOs who want to better understand their customers, market, and competitive landscape can't afford to limit their insights to their first-party data alone. They must instead collect and base their...

• Report The New, Unstable Normal: How COVID-19 Will Change Business And Technology Forever

  July 14, 2020 | Stephanie Balaouras, Laura Koetzle, Martin Gill

  The pandemic has already forced firms and policymakers to do things that were previously considered impossible. This is just the beginning. Given its gravity, the effects of COVID-19 — along with...

• Report Adoption Profile: Hosted Private Cloud In North America, Q3 2020

  Hosted Private Cloud Providers Shift Their Focus To Hyperscaler Innovations And Managed Services

  July 6, 2020 | Bill Martorelli

  While it may seem a sideshow to an IT industry obsessed with public cloud services, hosted private cloud nevertheless holds a unique position in serving multiple scenarios and users. Hosted private...

• Report The Agile Enterprise Emphasizes Practice Over Process

  Vision: The Agile Software Leadership Playbook

  July 2, 2020 | Jeffrey Hammond, Margo Visitacion

  Organizations are scrambling to deliver outstanding digital customer experiences that fuel business growth. Agile delivery practices are now mainstream, but to drive true business differentiation,...

• Report Your Automation Psychology And Roadmap Just Shifted Gears

  Ease The Pain With A Skills-Based Future-Of-Work Plan

  May 29, 2020 | Craig Le Clair

  Forrester's "The Forrester Tech Tide™: Intelligent Automation, Q1 2020" highlights 19 intelligent automation (IA) technologies and advises on investment priorities. But because of COVID-19, the...

• Report Adoption Profile: Hosted Private Cloud In Europe, Q2 2020

  Local Providers Target Dedicated Infrastructure, Unique Scenarios, And Services

  May 29, 2020 | Paul Miller, Bill Martorelli

  Adoption of hosted private cloud continues to grow; it combines the expertise of a cloud service provider with the workload isolation of a private cloud. While some balk at its shortcomings...

• Report Adoption Profile: Public Cloud In Europe, Q2 2020

  European Public Cloud Innovation Continues

  May 29, 2020 | Paul Miller

  Every enterprise in Europe is continually evolving its cloud strategy — or should be. In 2020, European infrastructure and operations (I&O) pros are tasked with critiquing the cost efficiency and...

• Report Create A Governance Strategy To Meet The Process Imperative

  The Shift Required To Drive Process Automation At Scale

  May 21, 2020 | Rob Koplowitz

  Digital transformation requires lots of software to enable process automation. But how do you avoid chaotic software sprawl with thousands of disconnected pockets of automation that will undermine...

• Report The State Of Business Architecture In 2020

  May 7, 2020 | Gordon Barnett

  Organizations that have obtained the highest levels of customer obsession have done so by adopting formal business architecture (BA) practices. Business-focused enterprise architecture (EA) pros...

• Report The COVID-19 Crisis Will Accelerate Enterprise Automation Plans

  May 5, 2020 | Leslie Joseph

  The COVID-19 health crisis is on everybody's mind. Once it passes — which it eventually will — one of its lasting legacies will be a renewed focus on automation. Application development and...

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  Webinar Forrester's Guide To Vendor Localization Strategy In China

  April 14, 2020 | Charlie Dai, Danny Mu, Xiaofeng Wang

  The ongoing trade war and the slowdown of the domestic Chinese economy are challenging the adoption of foreign products and services not only for Chinese firms but also for international companies...

• Report Case Study: Reference Architectures And The Quest For Transformation Success

  Saudi Telecom Company's IoT Reference Architecture Helps Drive The Firm's Transformation From Network To Service Provider

  April 6, 2020 | Gordon Barnett

  Customer-obsessed firms that aspire to thrive in the digital era are dependent on enterprise architecture (EA) discipline for guidance on how to enable transformation of business models. At Saudi...

• Report The State Of EA 2020: The Increasing Adoption Of EA Ecosystems

  Landscape: The EA Practice Playbook

  March 25, 2020 | Gordon Barnett

  In our most recent survey, Forrester has seen a significant increase in the number of enterprise architecture (EA) leaders aspiring to lead an adaptive EA practice — one founded on customer...

• Report Use Banking Software In The Cloud To Increase Agility And Improve Economies Of Scale

  A Mix Of Real And Perceived Obstacles Hampers SaaS-Like Deployments In Banking

  March 6, 2020 | Jost Hoppermann

  Few financial services firms today leverage the agility and economies of scale of software-as-a-service (SaaS). But it's not because of a lack of available options; technology teams at banks in...

• Report Reset Technology Governance To Innovate And Drive Value

  Beginner Level: Tech Governance Practices For IT Transformation

  February 26, 2020 | Bobby Cameron

  To innovate with technology in the service of customer obsession, tech leaders must develop a solid foundation for technology governance. Technology governance — the policies, frameworks, and...

• Report Forrester's Guide To Vendor Localization Strategy In China

  A Local Vendor Checklist For Doing Business In China In The Face Of The Trade War

  February 21, 2020 | Charlie Dai, Danny Mu

  The ongoing trade war between the US and China and the slowdown of the latter's economy are challenging the adoption of foreign products and services for both Chinese firms — especially government...

• Report The State Of The Agile Enterprise

  Landscape: The Agile Software Leadership Playbook

  February 18, 2020 | Margo Visitacion, Jeffrey Hammond

  To respond to the challenges of digital transformation, Agile software leaders and application development and delivery (AD&D) professionals must address both business issues and the needs of their...

• Report Adopt Agile, End-To-End Technology Governance

  Intermediate Level: Tech Governance Practices For IT Transformation

  January 30, 2020 | Bobby Cameron

  Firms require Agile, end-to-end tech governance to meet the needs of an ever-changing business model. This new governance model must focus on speed, responsiveness, business value delivery, and...