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• Report Now Tech: API Management Solutions, Q3 2020

  Forrester's Overview Of 30 API Management Providers

  July 29, 2020 | Randy Heffner

  Companies use API management solutions as a foundation to enable digital transformation, manage relationships with external and internal API users, and drive business value from APIs. But to access...

• Report Now Tech: Oracle Apps Implementation Services Providers, Q2 2020

  Forrester's Overview Of 28 Oracle Services Providers

  July 1, 2020 | Amanda LeClair, Liz Herbert

  Oracle customers can leverage apps implementation services providers to accelerate their shift to the cloud, foster innovation, and help with business disruption and change during these...

• Report Now Tech: Cloud Contact Center Vendors, Q2 2020

  Forrester's Overview Of 25 Cloud Contact Center Providers

  June 2, 2020 | Art Schoeller

  You can use cloud contact center providers to rapidly deliver critical contact center capabilities, increase flexibility and scale of operations, and lay the foundation for a cognitive contact...

• Report Now Tech: SaaS Marketplaces, Q2 2020

  Forrester's Overview Of 12 SaaS Marketplace Providers

  May 5, 2020 | Liz Herbert

  You can use software-as-a-service (SaaS) marketplaces to streamline SaaS buying, simplify contracting and vendor management, and reduce risk by doing pre-vetting of solutions. But to realize these...

• Report Now Tech: Healthcare RPA, Q2 2020

  Forrester's Overview Of 34 Healthcare RPA Providers

  April 29, 2020 | Jeff Becker

  You can use healthcare robotic process automation (RPA) to alleviate physician burnout, improve clinical outcomes, and increase revenue. But to realize these benefits, you'll first have to select...

• Report Now Tech: Value Stream Management Tools, Q2 2020

  Forrester's Overview Of 19 Value Stream Management Tool Providers

  April 29, 2020 | Christopher Condo

  Enterprise software organizations use value stream management (VSM) tools to identify waste in delivery processes, create integrated toolchains, and tie value delivered directly back to business...

• Report Now Tech: Continuous Functional Test Automation Suites, Q1 2020

  Forrester's Overview Of 31 Continuous Functional Test Automation Providers

  March 5, 2020 | Diego Lo Giudice, Julia Caldwell

  You can use continuous functional test automation tools to improve software quality, decrease testing overhead, and deliver value to customers faster. But to realize these benefits, you'll first...

• Report Now Tech: Public Cloud Development Platforms, Q1 2020

  Forrester's Overview Of 16 Public Cloud Development Platform Providers

  March 4, 2020 | Dave Bartoletti, John Rymer

  Application development and delivery (AD&D) pros can use public cloud development platforms to quickly develop and deliver applications to support business innovations and operations automation,...

• Report Now Tech: Intranet Platforms, Q1 2020

  Forrester's Overview Of 21 Intranet Platform Providers

  February 19, 2020 | Cheryl McKinnon

  You can use intranet platforms to provide targeted and timely internal communications, curate content and make it more findable, and facilitate idea exchange and the harnessing of insights for...

• Report Now Tech: Insights-Driven Business Process Outsourcing, Q1 2020

  Forrester's Overview Of 34 Insights-Driven BPO Providers

  February 14, 2020 | Leslie Joseph, Ian Jacobs

  You can use insights-driven business process outsourcing (BPO) to enhance the value of classic BPO; apply analytics, AI, and automation in the context of customer or back-office processes; and...

• Report Now Tech: Shift-Left Performance Testing Suites Of Tools, Q4 2019

  Forrester's Overview Of 16 Shift-Left Performance Testing Suites Of Tools Providers

  December 27, 2019 | Diego Lo Giudice

  Shift-left performance testing (SLPT) tools help you speed delivery of higher-quality software features, decrease the costs of fixing performance issues, and decrease the risks of poor customer...

• Report Now Tech: Serverless, Q4 2019

  Forrester's Overview Of 14 Serverless Providers

  December 23, 2019 | Jeffrey Hammond

  You can use serverless technologies to run feature experiments in hours instead of days, pay only for the actual compute consumed, and quickly refine and refactor microservices. But to realize...

• Report Now Tech: Continuous Integration Tools, Q3 2019

  Forrester's Overview Of 16 Continuous Integration Tools Providers

  September 16, 2019 | Christopher Condo

  Continuous integration (CI) tools are a lifeblood necessity for application development and delivery teams (AD&D) by enabling them to work on a common code base safely and at speed. But to realize...

• Report Now Tech: Digital Process Automation For Deep Workloads, Q3 2019

  Forrester's Overview Of 20 DPA-Deep Providers

  September 3, 2019 | Rob Koplowitz

  You can use digital process automation for deep workloads (DPA-deep) to automate complex business processes, to manage dynamic cases, and as a standard low-code development platform. But to realize...

• Report Now Tech: Strategic Portfolio Management For Agile Organizations, Q3 2019

  August 23, 2019 | Margo Visitacion

  You can use strategic portfolio management (SPM) for Agile organizations to build enterprise road maps, prioritize product investments, and plan team capacity. But to realize these benefits, you'll...

• Report Now Tech: Omnichannel Customer Service Outsourcers, Q1 2019

  Forrester's Overview Of 28 Omnichannel Customer Service Outsourcing Providers

  February 14, 2019 | Ian Jacobs, Laura Naparstek

  You can use omnichannel customer service outsourcing to improve cost efficiency, quickly stand up digital engagement channels, and adjust to unexpected customer interaction volume. But to access...