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Report Conversations With Customer Experience Leaders: Maersk Line's Jesper Engelbrecht Thomsen
February 15, 2012 | Paul HagenIn 2009, Maersk Line asked Jesper Engelbrecht Thomsen, vice president of customer service, to take on the role of improving customer experience enterprisewide. Faced with increasing competition and...
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Report The Customer Experience Index, 2012
January 23, 2012 | Megan BurnsThis report provides benchmarks of the quality of customer experience at major companies. It should be used to help customer experience professionals set goals and optimize as they transform their...
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