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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Create Sustainable Process Innovation
Advanced Level: Process Practices For IT Transformation
Technology leaders must sustainably innovate customer-focused processes to beat the competition. Customer-focused, automated design and development processes enable teams to deliver high-impact...
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Report Put Customers At The Center Of Tech Processes
Intermediate Level: Process Practices For IT Transformation
Technology leaders at the intermediate level must advance IT with customer-focused processes that maximize value delivered. Once established practices are in place, it's time to focus on putting...
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Report How To Turn Process From A Hindrance To A Help
Beginner Level: Process Practices For IT Transformation
Technology leaders must establish customer-focused processes that maximize value delivered. Standing in their way are outdated organizational models, disconnected technology platforms, and legacy...