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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report Now Tech: Cognitive Search, Q2 2021

    Forrester's Overview Of 34 Cognitive Search Providers
    April 7, 2021 | Mike Gualtieri, Scott Compton

    You can use cognitive search technology that harnesses AI to find information in large corpora of data, help shoppers find products they didn't even know they wanted to buy, and empower employees...

  • Report Now Tech: Salesforce Consulting Partners In Asia Pacific, Q1 2021

    Forrester's Overview Of 31 Salesforce Consulting Partners
    March 19, 2021 | Sam Higgins

    You can use Salesforce consulting partners to redesign your business with Salesforce technology, implement Salesforce products faster, and drive change related to Salesforce projects. But to...

  • Report Now Tech: Serverless, Q1 2021

    Forrester's Overview Of 27 Serverless Providers
    March 16, 2021 | Jeffrey Hammond

    You can use serverless technologies to build features and run experiments in hours instead of days, pay only for the actual compute consumed, and quickly refine and refactor microservices. But to...

  • Report Now Tech: Automated Life Insurance Underwriting Systems, Q1 2021

    Forrester's Overview Of 24 Automated Life Insurance Underwriting Vendors
    March 11, 2021 | Ellen Carney

    You can use automated life insurance underwriting systems to make life insurance applications faster and simpler for consumers and advisors and less costly and more accurate for insurers. But to...

  • Report Now Tech: General-Purpose Low-Code Development Platforms, Q1 2021

    Forrester's Overview Of 42 General-Purpose Low-Code Development Platform Providers
    March 9, 2021 | John Bratincevic

    General-purpose low-code development platforms allow application development and delivery (AD&D) professionals and their business partners to automate and continuously adapt their customer...

  • Report Now Tech: Continuous Automation And Testing Services Providers, Q1 2021

    Forrester's Overview Of 43 Continuous Automation And Testing (CAT) Services Providers
    February 23, 2021 | Diego Lo Giudice

    You can use continuous automation and testing (CAT) services to move from manual to continuous testing, build or augment your testing capabilities, and improve overall quality at speed. But to...

  • Report Now Tech: Cross-Channel Campaign Management, Q1 2021

    Forrester's Overview Of 42 Cross-Channel Campaign Management Providers
    February 22, 2021 | Rusty Warner

    You can use cross-channel campaign management (CCCM) solutions to better understand your customers, orchestrate digital and offline customer experiences, and propel your brand strategy from...

  • Report Now Tech: Voice-Of-The-Customer (VoC) Vendors, Q1 2021

    Forrester's Overview Of 39 VoC Providers
    February 19, 2021 | Faith Adams

    You can use voice-of-the-customer (VoC) tools to collect and analyze customer feedback and data, socialize the information, inform customer experience (CX) improvements, and track the results of...

  • Report Now Tech: Cross-Channel Campaign Management In Asia Pacific, Q1 2021

    Forrester's Overview Of 27 Cross-Channel Campaign Management Providers
    February 4, 2021 | Xiaofeng Wang

    B2C marketers can use cross-channel campaign management (CCCM) offerings to better understand customers, orchestrate outbound interactions across touchpoints, and deliver contextually relevant...

  • Report Now Tech: Salesforce Consulting Partners, Q1 2021

    Forrester's Overview Of 37 Salesforce Consulting Partners
    January 29, 2021 | Liz Herbert

    You can use Salesforce consulting partners to redesign your business using Salesforce technology, speed time-to-implement Salesforce products, and drive change related to Salesforce projects. But...

  • Report Now Tech: Virtual Healthcare Platforms, Q1 2021

    Forrester's Overview Of 28 Virtual Healthcare Platform Providers
    January 14, 2021 | Arielle Trzcinski

    Healthcare organizations (HCOs) can use virtual care (VC) to increase the capacity of existing clinical teams, improve clinical outcomes and lower medical spend for patients and members, and defend...

  • Report Now Tech: Commerce Services, Q4 2020

    Forrester's Overview Of 35 Commerce Service Providers
    December 9, 2020 | Ted Schadler

    Commerce service providers are the orchestrators of the software, data, and strategy you need to deliver great omnichannel commerce experiences. They should offer you skills for commerce...

  • Report Now Tech: Microsoft Business Applications Services, Q3 2020

    Forrester's Overview Of 39 Microsoft Business Applications Service Providers
    August 28, 2020 | Leslie Joseph

    You can use Microsoft Business Applications to enable digital business transformation, extend business functionality flexibly, and accelerate the cloud journey. Realizing these benefits is made...

  • Report Now Tech: P&C Claims Management Systems, Q3 2020

    Forrester's Overview Of 20 P&C Claims Management System Providers
    July 31, 2020 | Ellen Carney

    As a property and casualty (P&C) insurer, you use a claims management system to improve the claimant experience, boost efficiency through automation, and orchestrate recovery activities across the...

  • Report Now Tech: API Management Solutions, Q3 2020

    Forrester's Overview Of 30 API Management Providers
    July 29, 2020 | Randy Heffner

    Companies use API management solutions as a foundation to enable digital transformation, manage relationships with external and internal API users, and drive business value from APIs. But to access...

  • Report Now Tech: Knowledge Management Solutions For Customer Service, Q3 2020

    Forrester's Overview Of 22 Knowledge Management Providers
    July 23, 2020 | Kate Leggett

    You can use knowledge management (KM) solutions to empower customers and front-office workers with curated answers to common questions, drive customer satisfaction, and create lasting customer...

  • Report Now Tech: Social Listening Platforms, Q3 2020

    Forrester's Overview Of 25 Social Listening Platform Providers
    July 9, 2020 | Jessica Liu

    You can use social listening platforms (SLPs) to measure brands' social media efforts, conduct market research, and propel product innovation. But to realize these benefits, you'll first have to...

  • Report Now Tech: Oracle Apps Implementation Services Providers, Q2 2020

    Forrester's Overview Of 28 Oracle Services Providers
    July 1, 2020 | Amanda LeClair, Liz Herbert

    Oracle customers can leverage apps implementation services providers to accelerate their shift to the cloud, foster innovation, and help with business disruption and change during these...

  • Report Now Tech: Supplier Risk And Performance Management (SRPM), Q2 2020

    Forrester's Overview Of 23 SRPM Providers
    June 29, 2020 | Duncan Jones

    Sourcing professionals use SRPM to ensure ethical, sustainable sourcing, accelerate innovation via streamlined risk-tolerant sourcing, and raise value by improving supplier experience and rewarding...

  • Report Now Tech: Cloud Contact Center Vendors, Q2 2020

    Forrester's Overview Of 25 Cloud Contact Center Providers
    June 2, 2020 | Art Schoeller

    You can use cloud contact center providers to rapidly deliver critical contact center capabilities, increase flexibility and scale of operations, and lay the foundation for a cognitive contact...

  • Report Now Tech: Mobile Engagement Automation, Q2 2020

    Forrester's Overview Of 25 Mobile Engagement Automation Providers
    May 21, 2020 | Stephanie Liu, Joe Stanhope

    You can use mobile engagement automation (MEA) to identify the right moments to engage with customers, send contextually relevant messages, and engage with customers across the entire customer...

  • Report Now Tech: Creative Advertising Technologies, Q2 2020

    Forrester's Overview Of 23 Creative Advertising Technology Providers
    May 15, 2020 | Joanna O'Connell

    You can use creative advertising technologies (adtech) to realize creative production efficiencies, improve ad performance, and increase creative relevancy for consumers. But to realize these...

  • Report Now Tech: Collaborative Work Management Tools, Q2 2020

    Forrester's Overview Of 25 Collaborative Work Management Providers
    May 7, 2020 | Margo Visitacion

    Application development and delivery (AD&D) professionals use collaborative work management (CWM) to empower employees to deliver successful outcomes, increase agility while maintaining...

  • Report Now Tech: SaaS Marketplaces, Q2 2020

    Forrester's Overview Of 12 SaaS Marketplace Providers
    May 5, 2020 | Liz Herbert

    You can use software-as-a-service (SaaS) marketplaces to streamline SaaS buying, simplify contracting and vendor management, and reduce risk by doing pre-vetting of solutions. But to realize these...

  • Report Now Tech: Real-Time Interaction Management, Q2 2020

    Forrester's Overview Of 42 RTIM Providers
    April 30, 2020 | Rusty Warner

    You can use real-time interaction management (RTIM) to orchestrate contextually relevant customer experiences, address customer expectations for mutual value exchanges with your brand, and align...

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