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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Setting The Technology Foundation For Your Enterprise Collaboration Strategy
Tools And Technology: The Enterprise Collaboration Playbook
July 10, 2020 | Art SchoellerMany organizations are making a fundamental bet on enterprise collaboration (EC) to link the various roles in the customer experience ecosystem and make worker effectiveness and engagement into a...
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Report Now Tech: Cloud Contact Center Vendors, Q2 2020
Forrester's Overview Of 25 Cloud Contact Center Providers
June 2, 2020 | Art SchoellerYou can use cloud contact center providers to rapidly deliver critical contact center capabilities, increase flexibility and scale of operations, and lay the foundation for a cognitive contact...
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