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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Opportunities And Risks Accompany The Use Of Employee Collaboration And Meeting Technology
Video, Audio, And Chat Just Got More Complicated For Enterprises
Hundreds of millions of workers are on chats, video, and audio calls each day, with many working from home — this is the "new normal." Application development and delivery (AD&D) leaders and their...
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Report GDPR-Like Regulations Are Here — Is Your Customer Service Organization Ready?
How Customer Data Moves Through Your Contact Center Will Determine Your Compliance Path
Since the EU General Data Protection Regulation (GDPR) took effect in May 2018, we've seen the consequences for firms that don't meet compliance standards. Data privacy regulations in the US are...
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