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FORRESTERNOW
As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report New Tech: AI-Enabled Meeting Technology, Q4 2019
Forrester's Landscape Overview Of 24 Providers
An emerging set of AI-enabled meeting technologies will transform the state of enterprise collaboration as we know it. Virtual workspaces, meeting assistants, and productivity tools will create...
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Report Predictions 2020: Customer Service
Automation Remakes The Contact Center Organization
We've survived the hype storm around chatbots . . . barely. 2020 will mark the beginning of the concrete alterations that AI beyond chatbots will make to customer service and contact center groups....