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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report GDPR-Like Regulations Are Here — Is Your Customer Service Organization Ready?
How Customer Data Moves Through Your Contact Center Will Determine Your Compliance Path
Since the EU General Data Protection Regulation (GDPR) took effect in May 2018, we've seen the consequences for firms that don't meet compliance standards. Data privacy regulations in the US are...