Search Results

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  Charts & Figures Mine Interaction Data To Score The CX Quality Of More Experiences

  Three Imperatives For Advanced CX Measurement Programs

  February 24, 2021 | Maxie Schmidt-Subramanian

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  Charts & Figures Mine Interaction Data And Feedback To Identify, Prioritize, And Remedy CX Issues

  Three Imperatives For Advanced CX Measurement Programs

  February 24, 2021 | Maxie Schmidt-Subramanian

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  Charts & Figures Use The Five Whys Technique To Assess Whether You Need AI Or Automation

  How AI And Automation Drive Better Customer Service Experiences

  February 16, 2021 | Karine Cardona-Smits, Ian Jacobs

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  Charts & Figures The Top Benefits Of Artificial Intelligence And Automation

  How AI And Automation Drive Better Customer Service Experiences

  February 16, 2021 | Karine Cardona-Smits, Ian Jacobs

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  Charts & Figures Customers Interact With Multiple Channels Before Reaching Out To An Agent

  How AI And Automation Drive Better Customer Service Experiences

  February 16, 2021 | Karine Cardona-Smits, Ian Jacobs

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  Charts & Figures TD Ameritrade's Chatbot Prevents Conversation Dead Ends

  Best Practices: Web Chat For Investors

  May 28, 2020 | Jennifer Wise

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  Charts & Figures Charles Schwab Provides Quick Access To Chat And Other Channels

  Best Practices: Web Chat For Investors

  May 28, 2020 | Jennifer Wise

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  Charts & Figures Fidelity's And TD Ameritrade's Chatbots Onboard The User

  Best Practices: Web Chat For Investors

  May 28, 2020 | Jennifer Wise

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  Charts & Figures Investors Are Interested In Using Chat In A Range Of Circumstances

  Best Practices: Web Chat For Investors

  May 28, 2020 | Jennifer Wise

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  Charts & Figures GetHuman Automates Calling A Company On Behalf Of A Customer And Waiting On Hold For A Human

  Human Customer Service: The Overlooked Opportunity For Breakaway CX Differentiation

  January 24, 2020 | Karine Cardona-Smits

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  Charts & Figures Customers Seek Advice And Answers After Making Purchases

  Human Customer Service: The Overlooked Opportunity For Breakaway CX Differentiation

  January 24, 2020 | Karine Cardona-Smits

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  Charts & Figures A Great Customer Service Experience Story Shared Via LinkedIn

  Human Customer Service: The Overlooked Opportunity For Breakaway CX Differentiation

  January 24, 2020 | Karine Cardona-Smits

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  Charts & Figures What Amazed A Sample Of LinkedIn Users About A Great Service Experience

  Human Customer Service: The Overlooked Opportunity For Breakaway CX Differentiation

  January 24, 2020 | Karine Cardona-Smits

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  Charts & Figures One Website Helps Customers Overcome Companies' Defenses Against Allowing Human Interaction

  Human Customer Service: The Overlooked Opportunity For Breakaway CX Differentiation

  January 24, 2020 | Karine Cardona-Smits

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  Charts & Figures The Maze And Obstacle Course To Reach A Human Representative

  Human Customer Service: The Overlooked Opportunity For Breakaway CX Differentiation

  January 24, 2020 | Karine Cardona-Smits

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  Charts & Figures The Top Three Drivers In Customer Service For CX Quality

  Human Customer Service: The Overlooked Opportunity For Breakaway CX Differentiation

  January 24, 2020 | Karine Cardona-Smits

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  Charts & Figures The Employee Experience Equation For Managing Transformation

  CX NYC 2019 Day Two Highlights: Humanizing Radical CX Innovation

  August 15, 2019 | Harley Manning

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  Charts & Figures The Three Levels Of Customer Experience Research

  CX NYC 2019 Day Two Highlights: Humanizing Radical CX Innovation

  August 15, 2019 | Harley Manning

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  Charts & Figures Two Kinds Of Algorithms Contribute Differently To Experiences

  Data-Fueled Products: How To Thrive On The Design And Data Science Collision

  August 9, 2019 | Andrew Hogan

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  Charts & Figures Fetching Data Is Based On Rules, Whereas Finding Patterns Is Based On Probabilities

  Data-Fueled Products: How To Thrive On The Design And Data Science Collision

  August 9, 2019 | Andrew Hogan

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  Charts & Figures Many Companies' Misuses Of Machine Learning Cause Negative And Harmful Experiences

  Data-Fueled Products: How To Thrive On The Design And Data Science Collision

  August 9, 2019 | Andrew Hogan

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  Charts & Figures How To Decide Whether A Product Should Act On People's Behalf Or Simply Assist Them

  Data-Fueled Products: How To Thrive On The Design And Data Science Collision

  August 9, 2019 | Andrew Hogan

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  Charts & Figures Data Scientists And Designers Neglect Different Parts Of The Experience

  Data-Fueled Products: How To Thrive On The Design And Data Science Collision

  August 9, 2019 | Andrew Hogan

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  Charts & Figures Report At A Glance: The Data-Fueled Product Problem Is Understandable — And Requires New Methods

  Data-Fueled Products: How To Thrive On The Design And Data Science Collision

  August 9, 2019 | Andrew Hogan

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  Charts & Figures Jacqueline Nolis' Tweet Illustrates The Divide Between Data Science And Design Practices

  Data-Fueled Products: How To Thrive On The Design And Data Science Collision

  August 9, 2019 | Andrew Hogan