4 results in
Charts & Figures
Sort by:
- Relevance
- Date
Featured content
FORRESTERNOW
As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
Search Results
-
Charts & Figures Mine Interaction Data And Feedback To Identify, Prioritize, And Remedy CX Issues
Three Imperatives For Advanced CX Measurement Programs
February 24, 2021 | Maxie Schmidt-Subramanian -
Charts & Figures Mine Interaction Data To Score The CX Quality Of More Experiences
Three Imperatives For Advanced CX Measurement Programs
February 24, 2021 | Maxie Schmidt-Subramanian -
Charts & Figures More Effort Isn't Always Worse, But Customers Don't Want Extraneous Headwinds In Their Experiences
Q&A: Customer Effort Metrics — CX Pros Must Measure More Than "How Much"
July 29, 2019 | Maxie Schmidt-Subramanian -
Charts & Figures USAA Uses On-Screen Analytics From Clicktale To Identify Where Members Struggle During A Task
Q&A: Customer Effort Metrics — CX Pros Must Measure More Than "How Much"
July 29, 2019 | Maxie Schmidt-Subramanian