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Charts & Figures The Distribution Of Industry Scores In Forrester's US Net Promoter Benchmarks, 2019
Net Promoter Benchmarks, 2019 (US)
November 7, 2019 | Maxie Schmidt-Subramanian -
Charts & Figures Forrester's US Net Promoter Benchmarks, 2019: Rankings Of Rental Cars
Net Promoter Benchmarks, 2019 (US)
November 7, 2019 | Maxie Schmidt-Subramanian -
Charts & Figures Net Promoter Score: The Standard Question Text, Scale, And Calculation
Net Promoter Benchmarks, 2019 (US)
November 7, 2019 | Maxie Schmidt-Subramanian -
Charts & Figures Forrester's US Net Promoter Benchmarks, 2019: Rankings Of Investment Firms
Net Promoter Benchmarks, 2019 (US)
November 7, 2019 | Maxie Schmidt-Subramanian -
Charts & Figures Forrester's US CX Index, 2019: Rankings Of Investment Firms And Brokerages
The US Investment Firm Customer Experience Index, 2019
September 27, 2019 | Vijay Raghavan, August du Pont -
Charts & Figures The Six Drivers Of The Quality Of US Investment Firms' Customer Experience
The US Investment Firm Customer Experience Index, 2019
September 27, 2019 | Vijay Raghavan, August du Pont -
Charts & Figures Top Three Positive And Negative Emotions That Drive US Investment Firms' Customer Loyalty
The US Investment Firm Customer Experience Index, 2019
September 27, 2019 | Vijay Raghavan, August du Pont -
Charts & Figures The Six Drivers Of The Quality Of US Direct Brokerages' Customer Experience
The US Investment Firm Customer Experience Index, 2019
September 27, 2019 | Vijay Raghavan, August du Pont -
Charts & Figures Top Three Positive And Negative Emotions That Drive US Direct Brokerages' Customer Loyalty
The US Investment Firm Customer Experience Index, 2019
September 27, 2019 | Vijay Raghavan, August du Pont -
Charts & Figures Forrester's CX Index Measures A Brand's Ability To Drive Loyalty With Its Customers
The US Investment Firm Customer Experience Index, 2019
September 27, 2019 | Vijay Raghavan, August du Pont -
Charts & Figures Positive And Negative Emotions That Drive Health Insurers' Customer Experience
The US Health Insurers Customer Experience Index, 2019
September 17, 2019 | Faith Adams -
Charts & Figures Forrester's US CX Index, 2019: Rankings Of Health Insurers
The US Health Insurers Customer Experience Index, 2019
September 17, 2019 | Faith Adams -
Charts & Figures The Six Drivers Of The Quality Of US Health Insurers' Customer Experience
The US Health Insurers Customer Experience Index, 2019
September 17, 2019 | Faith Adams -
Charts & Figures Forrester's CX Index Is A Measure Of A Brand's Ability To Drive Loyalty With Its Customers
The US Health Insurers Customer Experience Index, 2019
September 17, 2019 | Faith Adams -
Charts & Figures Forrester's CX Index Is A Measure Of A Brand's Ability To Drive Loyalty With Its Customers
The US Multichannel Retailers Customer Experience Index, 2019
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Charts & Figures Forrester's US CX Index, 2019: Rankings Of Multichannel Retailers
The US Multichannel Retailers Customer Experience Index, 2019
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Charts & Figures Positive And Negative Emotions That Drive Multichannel Retail Customer Experience
The US Multichannel Retailers Customer Experience Index, 2019
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Charts & Figures The Eight Drivers Of The Quality Of US Multichannel Retail Customer Experience
The US Multichannel Retailers Customer Experience Index, 2019
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Charts & Figures Positive And Negative Emotions That Drive Digital Retail Customer Experience
The US Digital Retailers Customer Experience Index, 2019
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Charts & Figures The Seven Drivers Of The Quality Of US Digital Retail Customer Experience
The US Digital Retailers Customer Experience Index, 2019
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Charts & Figures Forrester's US CX Index, 2019: Rankings Of Digital Retailers
The US Digital Retailers Customer Experience Index, 2019
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Charts & Figures Forrester's CX Index Is A Measure Of A Brand's Ability To Drive Loyalty With Its Customers
The US Digital Retailers Customer Experience Index, 2019
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Charts & Figures Forrester's Canada CX Index, 2019: Rankings Of Auto/Home Insurers
The Canada Customer Experience Index, 2019
July 15, 2019 | Rick Parrish -
Charts & Figures Forrester's Canada CX Index, 2019: Rankings Of Auto Manufacturers (Luxury)
The Canada Customer Experience Index, 2019
July 15, 2019 | Rick Parrish -
Charts & Figures Forrester's Canada CX Index, 2019: Rankings Of Banks (Multichannel)
The Canada Customer Experience Index, 2019
July 15, 2019 | Rick Parrish
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Industry
- Financial Services (87)
- Travel (60)
- Manufacturing (55)
- Healthcare (48)
- Public Sector (46)
- Retail (42)
- Consumer Electronics (21)
- Energy & Utilities (21)
Topics
- Customer Emotion (78)
- Customer Experience Measurement (64)
- Customer Advocacy (21)
- Customer Understanding (21)
- Customer Centricity (11)
- Customer Experience Strategy (11)
- CX Transformation (9)
- Customer Experience Ecosystem (5)
Methodology
Region
- United States (85)
- Canada (38)
Analyst
- Rick Parrish (21)
- TJ Keitt (21)
- Maxie Schmidt-Subramanian (18)
- Alyson Clarke (8)
- Faith Adams (4)
- Judy Weader (4)