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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Nissan Identified Key Moments And Needs In The Journeys
December 10, 2020
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Nissan's Journey Maturity Staircase For Getting After-Sales Service
December 10, 2020
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Report Case Study: Nissan Transforms CX And EX Through Seven Customer Journeys
How Nissan Embraced A Journey-Centric Operating Model To Deliver Customer Value And Business Growth
December 10, 2020 | Joana de QuintanilhaSince 2018, Nissan has been on a path to transform its legacy systems and operating model to create a best-in-class integrated customer journey in order to grow its customer base, reduce costs, and...
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Forum CX Europe 2019
Change The Game: Leading Radical CX Innovation
November 14, 2019 | Joana de QuintanilhaFirst, the good news. Customer experience (CX) leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and...
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