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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
Charts & Figures
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Four Main Factors Drive Companies To Use Dark Patterns
February 26, 2020
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Spectrum Ranging From Dark Patterns To Nudges
February 26, 2020
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Report The Dark Pattern Trap: How To Prevent Decisions That Help Short-Term KPIs But Hurt Loyalty
February 26, 2020 | Andrew HoganMany companies drive growth by manipulating customers — breaking no laws but breaking trust. While these design decisions can boost revenues in the short term, they frustrate customers, demoralize...