Search Results

• Forum Summit Asia Pacific

  The must-attend event for B2B & B2C marketing and CX leaders

  September 1, 2020 | Live Virtual Experience | Frederic Giron

  The combined power of Forrester and SiriusDecisions has unleashed a new energy into the products and services available to both the B2B and B2C community. By harnessing this energy, we are bringing...

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  Webinar The Canada Customer Experience Index, 2020

  August 27, 2020 | Michelle Yaiser, Rick Parrish

  During this webinar, we delve into the latest results from Forrester’s Canada Customer Experience Index. We explain the pandemic’s effects on this year’s results, discuss trends...

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  Webinar The US Customer Experience Index, 2020: CX Differentiation Is The Key To Long-Term Success

  June 23, 2020 | Michelle Yaiser, TJ Keitt

  During this webinar, we review the latest results from Forrester's US Customer Experience Index. We explain how the pandemic had little impact on this year's results, discuss trends in CX quality...

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  Webinar The Canada Customer Experience Index, 2019

  Modest Gains Amid Stagnation Give Canadian CX Its Best Year Yet

  August 6, 2019 | Michelle Yaiser, Rick Parrish

  During this webinar, we delve into the latest results from Forrester’s Canada Customer Experience Index. We discuss trends in CX quality at the brand and industry level, the role that emotion...

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  Webinar The US Customer Experience Index, 2019

  Small Gains Emerge Amidst Widespread Stagnation

  June 26, 2019 | Michelle Yaiser, Rick Parrish

  During this webinar, we delve into the latest results from Forrester’s US Customer Experience Index™. We discuss trends in CX quality at the brand and industry level, the role that...