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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021

    The 12 Providers That Matter Most And How They Stack Up
    May 11, 2021 | Faith Adams

    In our 33-criterion evaluation of customer feedback management (CFM) platform and services providers, we identified the 12 most significant ones — Alida, Cisco Webex XM, Clarabridge, Concentrix,...

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