Search Results

• Report Technologists — And The Business — Must Execute At The Speed Of DevOps

  Intermediate Level: People Practices For IT Transformation

  January 8, 2021 | Gordon Barnett

  Intermediate organizations have the customer experience (CX) basics well in hand. They've broken down silos, institutionalized customer- and employee-centricity, and built a foundation of agile...

• Report The Best Tech Leaders Develop And Unleash Creative People

  Advanced Level: People Practices For IT Transformation

  January 8, 2021 | Gordon Barnett

  CIOs attaining an intermediate maturity level in their IT transformation efforts may operate well; however, their organizations often lack the culture, talent, and structure it takes to be a market...

• Report Expand Your Ecosystem To Set Your Tech Organization On A Path To Excellence

  Beginner Level: People Practices For IT Transformation

  December 28, 2020 | Gordon Barnett

  Technology leaders evolve their organizations and people in phases. Many CIOs and IT organizations are in the early stages of this evolution as their firms begin to develop and deliver great...

• Report Operationalize Your Return-To-Work Strategy: Mitigate Privacy Risk

  A Return-To-Work Series Report

  December 16, 2020 | Enza Iannopollo

  As local government organizations begin to lift shelter-in-place orders, businesses are finalizing plans to reopen workspaces. But many business leaders remain unsure if the safeguards they...

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  Webinar EX Predictions 2021: How Employee Experience Is Leaping Forward In The Wake Of The Pandemic

  November 3, 2020 | David Johnson, James McQuivey, PhD

  Working remotely has permanently changed how we lead, hire, and produce our best work. Nobody wanted this pandemic, but a silver lining to it is that it’s boosting employee experience (EX)...

• Report Forrester Predictions 2021: Accelerating Out Of The Crisis

  October 28, 2020 | Sharyn Leaver

  2020 shattered the status quo. In 2021, advanced organizations will adapt and use the upheaval to forge a competitive edge. Discover your organization's path to success. Read Forrester's 2021...

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  Webinar The New, Unstable Normal Roundtable: How COVID-19 Will Change Business And Technology Forever

  Europe-Friendly Start Time

  October 28, 2020 | Laura Koetzle, Martin Gill, Martha Bennett

  The lasting impact of COVID-19 and the high likelihood of future pandemics will usher in five macro shifts that will fundamentally change business and technology: 1) Customer expectations will...

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  Webinar The Future Of Jobs In Europe

  September 21, 2020 | Dan Bieler

  2020 is a pivotal moment for Europe, with greater economic uncertainty, rapid technology change, and a pandemic disrupting existing working environments. The European job market will become even...

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  Webinar The New, Unstable Normal Roundtable: How COVID-19 Will Change Business And Technology Forever

  August 18, 2020 | Anjali Lai, Sucharita Kodali, Melissa Parrish

  The lasting impact of COVID-19 and the high likelihood of future pandemics will usher in five macro shifts that will fundamentally change business and technology: 1) Customer expectations will...

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  Webinar An Exec's Guide To The Internet Of Things: How To Start From Business Value

  August 6, 2020 | Frank Gillett, Paul Miller, Michele Pelino

  How does internet of things (IoT) technology fit into business strategy? A common mistake is to start with technology first. This webinar maps out how to put IoT in the context of business value...

• Report The Future Of The European Job Market

  The Future Of Work Will Drive A More Dynamic European Job Market By 2030

  July 22, 2020 | Dan Bieler

  2020 is a pivotal moment for Europe, with greater economic uncertainty, rapid technology change, and a pandemic disrupting existing working environments. The European job market will become even...

• Report The New, Unstable Normal: How COVID-19 Will Change Business And Technology Forever

  July 14, 2020 | Stephanie Balaouras, Laura Koetzle, Martin Gill

  The pandemic has already forced firms and policymakers to do things that were previously considered impossible. This is just the beginning. Given its gravity, the effects of COVID-19 — along with...

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  Webinar COVID-19's "4D" Impact On Rethinking Workforce Strategies And Technologies: Lessons From The Front Line

  June 30, 2020 | Mark Brandau

  COVID-19 has forced a massive rethink of workforce strategies and technologies. During this webinar, we explore the "4D" impact the pandemic has created — reviewing each of the four Ds,...

• Report Research Overview: Internet Of Things

  An Executive's Guide To Success With IoT

  June 26, 2020 | Frank Gillett

  Firms are using the technologies of the internet of things (IoT) to upgrade their products, transform operations, and gain new insights about real-world events throughout their ecosystems. This...

• Report Understand The Differences Between EX And CX

  Continuous Improvement: The Employee Experience Playbook

  June 22, 2020 | David Johnson

  Many firms run their employee experience (EX) programs using the same tools and methods that they use for their customer experience (CX). While doing this is convenient, it misses a critical point...

• Report How To Adapt When Your Workforce Ecosystems Are Breaking

  COVID-19 And An Economic Crisis Are Shattering The Formal And Informal Ecosystems Your Employees Rely Upon To Get Work Done

  June 19, 2020 | J. P. Gownder

  The COVID-19 crisis has upended the way we work. Often overlooked, however, is the impact the crisis has had on both formal (company-provided) and informal (socially provided) ecosystems that...

• Report Center Your COVID-19 Business Recovery Planning Around Employee Understanding

  Build Empathy And Trust To Effectively Address Employee Concerns And Challenges

  June 17, 2020 | Michael Barnes, Zhi-Ying Barry, Riccardo Pasto

  With COVID-19 restrictions easing, organizations are accelerating plans to reopen facilities and reengage customers physically as well as virtually. While Australians are more confident of their...

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  Webinar The Culture Of An Organization Defines Its Innovation Capabilities

  June 10, 2020 | Dan Bieler, Ash Mukherjee

  Far from being a soft issue, culture is the toughest nut to crack. Corporate culture matters because it provides the framework for what innovation objectives employees and managers prioritize and...

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  Webinar Introducing The Forrester Wave™ Evaluation Of Cloud HCM Suites, Q2 2020

  Discover The Top Vendors That Can Help You Reignite Your Workforce In A Post-COVID-19 World

  May 28, 2020 | Mark Brandau

  This year’s Forrester Wave evaluation of cloud human capital management (HCM) suites represents a fresh view on the global HCM vendors. In reviewing 11 key vendors, we’ve reset most of...

• Report Essential Technology Solutions For Pandemic Management

  A Mix Of Emerging And Reemerging Solutions Become Must-Haves

  May 19, 2020 | Stephanie Balaouras, Stephen Powers, Caleb Ewald

  Without a vaccine or community immunity, organizations must manage through the coronavirus pandemic for the next 12 to 24 months. They must maintain a hybrid workforce, support customers via...

• Report The Forrester Wave™: Cloud Human Capital Management Suites, Q2 2020

  The 11 Providers That Matter Most And How They Stack Up

  May 14, 2020 | Mark Brandau

  In our 30-criterion evaluation of cloud human capital management (HCM) suite providers, we identified the 11 most significant ones — ADP; Ceridian; Kronos; Meta4, A Cegid Company; Oracle Cloud HCM;...

• Report Detail Your Three IoT Scenarios

  Segmenting The Application Of Internet Of Things Across Products, Assets, And Ecosystem Sources

  May 6, 2020 | Frank Gillett

  Execs can use internet of things (IoT) in three scenarios: product IoT, operations IoT, and ecosystem IoT. This report lays out the details of each scenario with subcategories for how they will...

• Report Research Overview: Adaptive Strategies

  A CIO's Guide To Leveraging Adaptive Strategies To Win In Times Of Constant Change

  April 23, 2020 | Pascal Matzke, Patrick Carroll

  To win in times of constant change and uncertainty, tech leaders need to deploy adaptive strategies. Organizations following an adaptive approach are outpacing the competition through business...

• Report How Australian Employees Feel About COVID-19: A PandemicEX Survey

  Understand Your Employees To Help Guide Them Through Uncertainty

  April 22, 2020 | Michael Barnes, Riccardo Pasto, Zhi-Ying Barry

  In the face of the ongoing COVID-19 pandemic, business managers and leaders need to support their employees with a thoughtful, empathetic approach. Forrester's Q1 2020 Australian PandemicEX Survey...

• Report Best Practices For Technology-Driven Innovation

  Fifteen Best Practices Differentiate High-Growth Leaders

  April 17, 2020 | Brian Hopkins, Patrick Carroll

  Industry leaders are using technology to drive innovation and grow their companies to 3.5 times the average. How are they doing it? This report — part of our series on the future of technology and...