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• Report Build A High-Performance, Customer-Obsessed Security Organization

  Executive Overview: The S&R Practice Playbook

  February 2, 2021 | Joseph Blankenship

  CISOs must rapidly evolve to become business managers who protect their firm's brand, strengthen its reputation, and build customer trust. To do so, CISOs need far more than just the latest...

• Report Forrester Infographic: State Of Consumer Authentication 2020

  January 27, 2021 | Andras Cser

  Customers' sentiment about consumer authentication plays a significant role in how S&R, marketing, and CX professionals select the authentication measures and technologies that provide adequate...

• Report Multinational Firms Must Quickly Adapt To The UK's Divergence From EU Privacy Standards

  December 3, 2020 | Enza Iannopollo

  With Brexit negotiations coming to an end and a deal with the EU still out of sight, data protection matters are more uncertain than ever. Meanwhile, the UK data protection regulator is softening...

• Report Fix Toxic Security Culture Before It Kills Your Innovation

  How To Deal With A Toxic Security Team Culture

  June 4, 2020 | Jinan Budge

  Security teams must stay focused to serve their primary purpose of protecting customers and employees from malicious attackers. However, because of the pressure and stress that security pros face,...

• Report Building A Customer-Obsessed IAM Team

  Organization: The Identity And Access Management Playbook

  June 3, 2020 | Andras Cser, Sean Ryan

  For security and risk (S&R) leaders building a comprehensive customer identity and access management (CIAM) strategy for their digital business, this report provides job descriptions and an...

• Report Maintain Your Security Edge: Develop And Retain Cybersecurity Talent

  Continuous Improvement: The Zero Trust Security Playbook

  May 26, 2020 | Heidi Shey, Jinan Budge

  Complacency, lack of diversity, and a focus on technologies over people are threats to the business. In an environment of competitive hiring and fast-evolving threats, security leaders must invest...

• Report The Forrester Customer-Obsessed Identity And Access Management Operating Model

  Continuous Improvement: The Identity And Access Management Playbook

  April 20, 2020 | Andras Cser, Sean Ryan

  Being customer obsessed creates advantage and resiliency in times of change or difficulty. This is especially true for customer identity and access management (CIAM): The security customer...

• Report The State Of Data Security And Privacy, 2020

  Benchmarks: The Data Security And Privacy Playbook

  February 27, 2020 | Heidi Shey

  This data-driven report outlines breach trends, data security and privacy technology adoption trends, and related trends in global firms for 2019 through 2020. Understanding these trends and their...

• Report Shift From Privacy Readiness To Sustained Compliance

  Roadmap: The Data Security And Privacy Playbook

  February 6, 2020 | Enza Iannopollo

  New privacy rules are popping up all over the world. Increasingly, security and risk (S&R) and privacy professionals believe that maintaining compliance with global privacy regulations is one of...

• Report Research Overview: Security Awareness, Behavior, And Culture

  A CISO's Guide To Research About The People Side Of Security

  October 30, 2019 | Jinan Budge

  The people element of security has long sat on the back burner as security and risk (S&R) pros buy product after product without first solving fundamental problems. People and culture are central...

• Report Reverse Cybersecurity's Self-Inflicted Staffing Shortage

  Adopt More Realistic Expectations And More Effective Hiring Practices

  July 18, 2019 | Jeff Pollard, Chase Cunningham, Joseph Blankenship

  Every day, we hear news stories, speeches, and vendor pitches that lament our acute cybersecurity talent shortage, one that will take years to address. However, the shortage is largely...

• Report The Digital Risk Protection Market In 2019

  The First Cyber Intelligence Capability You Should Invest In

  April 19, 2019 | Josh Zelonis, Trevor Lyness

  This report is a deep dive into the digital risk protection market. We review where we see the market evolving as well as the different types of buyers and use cases for digital risk protection...