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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
Charts & Figures
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More Than Half Of RIM Pros Have No Long-Term Preservation Strategy
February 20, 2020
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Nearly A Quarter Of Firms Have No Formal Governance Structure
February 20, 2020
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Digital Sprawl And Inconsistent Governance Continue As Top Challenges
February 20, 2020
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Forum CX Sydney
The Time Is Now: Lead With Experience
CX and marketing exist to win, serve, and retain customers. But silos and miscommunication keep this power duo from reaching their full potential. For this reason, we’ve made collaboration...
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Report Six Ways You Should Use The Federal Stimulus To Drive Customer Obsession
The Coronavirus Aid, Relief, and Economic Security (CARES) Act features nearly $1 trillion in benefits to businesses. How will your company use its share? In this report, we detail six ways that...
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Report The Top Three Trends Shaping Information Governance In 2020: Cloud, AI, And Privacy
Key Findings From The Forrester/ARMA International Records Management Survey, Q4 2019
February 20, 2020 | Cheryl McKinnonForrester Research and ARMA International fielded a joint survey of records and information management (RIM) professionals to understand the key trends and challenges facing the profession in 2020....
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