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  • Report Master Automation And Software To Transform Your Infrastructure

    Executive Overview: The Infrastructure Transformation Playbook
    January 28, 2019 | Glenn O'Donnell

    Customer-obsessed technology places the broader charter of service design on the infrastructure and operations (I&O) team. I&O leaders must own the design for the full system of interacting parts...

  • Report Quick Take: Breaking Down VMworld 2013

    VMware Delivers A Strong SDDC Message, An Incremental Cloud Story, And A Relatively Weak End User Computing Message
    September 19, 2013 | Dave Bartoletti, Rachel A. Dines, David Johnson

    Is the traditional data center about to be disrupted by the cloud? Not if VMware can help it. Last week's annual VMworld conference in San Francisco drew over 20,000 infrastructure and operations...

  • Report Ten Essential Change Management Actions

    Change Management Will Destroy You Or Save You — You Decide!
    May 31, 2013 | Glenn O'Donnell

    Businesses rely on technology more than ever to better connect with their customers, make real-time decisions, and react to competition. Business leaders must adapt to frequent changes, and thus...

  • Report The State And Direction Of IT Service Management: 2012 To 2013

    March 18, 2013 | Glenn O'Donnell

    Forrester Research, in conjunction with itSMF-USA, conducted its second annual survey to understand the state of IT service management (ITSM) in 2012 and its direction in 2013 — a critical practice...

  • Report Evolve Your Operations Center For True Service Management

    March 1, 2013 | John Rakowski, Glenn O'Donnell

    The operational hub of any well-run and complex organization is a strong operations center. In IT infrastructure and operations (I&O), this function is often fragmented into pockets that tend to be...

  • Report Turn Big Data Inward With IT Analytics

    The Future Of Service Monitoring And Management
    December 5, 2012 | Glenn O'Donnell, Jean-Pierre Garbani

    Your business is complex. Big data promises to manage this complexity to make better decisions. But the technology services that run your business are also complex. Many are too complex to manage...

  • Report Assess Your IT Infrastructure Maturity

    October 23, 2012 | Dave Bartoletti, Glenn O'Donnell

    Even though spending on server, storage, network, and facilities infrastructure consumes 50% of budgets, IT infrastructure and operations (I&O) leaders struggle to answer two critical questions: 1)...

  • Report Forrester's IT Infrastructure Maturity Assessment

    October 15, 2012 | Dave Bartoletti, Glenn O'Donnell

    Forrester's IT infrastructure maturity assessment evaluates your current and desired state maturity across 24 key IT infrastructure elements within four top-level domains: oversight, people,...

  • Report Optimize IT Infrastructure Around Key Workloads

    September 7, 2012 | Richard Fichera, Andre Kindness, Dave Bartoletti

    The inside-out approach of engineers focused on technology for its own sake must stop: Your business cares about outcomes and holistic services, not server, storage, and network technologies. For...

  • Report Drive Service Management Adjustments With Peer Comparisons

    May 16, 2012 | Glenn O'Donnell

    This report outlines Forrester's solution to benchmark your service management and automation (SMA) initiative. To understand the current state and future of SMA, Forrester partnered with the USA...

  • Report Develop Your Road Map For Service Management And Automation Processes

    February 7, 2012 | Eveline Oehrlich, Jean-Pierre Garbani, Glenn O'Donnell

    This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their road map of service management and automation processes (SMA) using Forrester's...

  • Report Reinvent The Obsolete But Necessary CMDB

    The CMDB Is Flawed, But A SIS Will Prove Priceless To Service Management
    December 6, 2011 | Glenn O'Donnell

    The once-promising configuration management database (CMDB) has failed — but the original CMDB promise has not. To benefit from trends such as automation, cloud computing, DevOps, and big data,...

  • Report Improving The Ops In DevOps

    Six Steps IT Ops Can Take To Build A Tighter Relationship With Development Groups
    July 21, 2011 | Stephen Mann, Glenn O'Donnell

    As IT organizations struggle to deal with the changing IT and business landscapes, the concept of DevOps (development + operations = DevOps) has been singled out by many as the way in which...

  • Report Perform Maintenance When No Window Exists

    Three Options Can Be Used For Service Maintenance; Two Impose No Downtime
    July 13, 2011 | Glenn O'Donnell

    Accelerating demands on technology services place increasing pressure on infrastructure and operations (I&O) staff who need to periodically shut down infrastructure for maintenance or to make...

  • Report Enhance Service Visibility To Reduce MTTR

    Exploding Complexity Mandates The Consolidation Of Tools, People, And Knowledge
    June 30, 2011 | Glenn O'Donnell

    IT inexorably moves to more sophisticated models of dynamic services and cloud computing. Unfortunately, the most common operational functions remain less than dynamic and continue to focus on...

  • Report Prepare For The Industrial Revolution Of I&O

    February 7, 2011 | Glenn O'Donnell

    Post-recession economics, combined with ever-expanding technology complexity, are quickly rendering established IT systems and operations obsolete and impractical. Follow the lessons of other...

  • Report Managing The Virtual World Is An Evolution, Not A Revolution

    April 22, 2010 | Glenn O'Donnell, Rachel A. Dines

    Adoption of virtual server technologies is expanding at breakneck speed because they offer flexibility and productivity benefits. As the complexity of virtualization is becoming obvious, however,...

  • Report IT Operations 2009: An Automation Odyssey

    Prepare For The IT Automation Inflection Now
    July 24, 2009 | Glenn O'Donnell

    A combination of forces, including skyrocketing complexity and severe economic pressure, are radically and irreversibly altering the IT landscape. New methods, new functional sourcing, and new...

  • Report Inquiry Spotlight: CMDB And CMS, Q3 2009

    July 16, 2009 | Glenn O'Donnell

    As IT organizations recognize the high value of structured IT management initiatives, Forrester is receiving many questions related to the configuration management database (CMDB). Since January...

  • Report Knocking The NOC: Enter The New Operations Center

    April 30, 2009 | Glenn O'Donnell

    The operational hub of any well-run and complex organization is a strong operations center. In IT, this function is often fragmented into pockets that tend to be too isolated. Such isolation is a...

  • Report Managing The IT Management Software Portfolio

    For Tools, Follow A Shopping Mall Model Of Anchors And Boutiques
    September 25, 2008 | Glenn O'Donnell

    Operational management tools have been used for well over a decade, but their assembly is akin to a jumble of jigsaw puzzle pieces, and the value of these tools remains ambiguous. Much of the...

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