Search Results

• Report Master Automation And Software To Transform Your Infrastructure

  Executive Overview: The Infrastructure Transformation Playbook

  February 26, 2021 | Glenn O'Donnell

  Infrastructure is the foundation of every digital experience, and this places the broader charter of service design on the infrastructure and operations (I&O) team. I&O leaders must own the design...

• Report Automation Drives The I&O Industrial Revolution

  Vision: The Infrastructure Transformation Playbook

  February 9, 2021 | Glenn O'Donnell

  A digital business needs technology that adapts and scales quickly, reliably, and economically. As infrastructure and operations (I&O) professionals transform their infrastructure to meet this...

• Report The Roadmap For Delivering Customer-Obsessed IT Transformation

  The Strategy Report In The IT Transformation Playbook

  February 4, 2021 | Matthew Guarini, Laura Koetzle, Sharyn Leaver

  To deliver on the promise of customer obsession, firms must use a future fit technology strategy. As a CIO, CTO, or other key technology leader, you need to craft a plan tuned to a specific...

• Report Transform IT To Deliver A Future Fit Tech Strategy

  The Vision Report In The IT Transformation Playbook

  February 1, 2021 | Bobby Cameron, Sharyn Leaver, Glenn O'Donnell

  Companies spent heavily on IT and digital transformation in the 2010s, but with disappointing results. Forrester's Customer Experience Index™ (CX Index) scores stagnated, productivity languished,...

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  Webinar Adjust Your I&O Tech Budgets In The Pandemic Recession

  July 22, 2020 | Glenn O'Donnell, Lauren Nelson

  Infrastructure and operations (I&O) professionals are tasked with reducing spend to help their firms weather the pandemic recession. In this webinar, we help I&O professionals understand...

• Report Research Overview: Infrastructure Technology For 2020

  Landscape: The Infrastructure Transformation Playbook

  February 14, 2020 | Glenn O'Donnell, Lauren Nelson

  Technology infrastructure at the heart of your business is changing dramatically. The new cornucopia of technology options poses an intensified challenge for infrastructure and operations (I&O)...