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• Report Technologists — And The Business — Must Execute At The Speed Of DevOps

  Intermediate Level: People Practices For IT Transformation

  January 8, 2021 | Gordon Barnett

  Intermediate organizations have the customer experience (CX) basics well in hand. They've broken down silos, institutionalized customer- and employee-centricity, and built a foundation of agile...

• Report Business Architecture In 2025 And Beyond

  Evolving To Support Outcome-Based Architecture

  May 20, 2020 | Gordon Barnett

  As firms continue their evolution to become customer obsessed, the need for specialist business architecture (BA) professionals becomes more apparent. Today, most BA pros focus on helping their...

• Report The State Of Business Architecture In 2020

  May 7, 2020 | Gordon Barnett

  Organizations that have obtained the highest levels of customer obsession have done so by adopting formal business architecture (BA) practices. Business-focused enterprise architecture (EA) pros...

• Report Case Study: Reference Architectures And The Quest For Transformation Success

  Saudi Telecom Company's IoT Reference Architecture Helps Drive The Firm's Transformation From Network To Service Provider

  April 6, 2020 | Gordon Barnett

  Customer-obsessed firms that aspire to thrive in the digital era are dependent on enterprise architecture (EA) discipline for guidance on how to enable transformation of business models. At Saudi...

• Report The State Of EA 2020: The Increasing Adoption Of EA Ecosystems

  Landscape: The EA Practice Playbook

  March 25, 2020 | Gordon Barnett

  In our most recent survey, Forrester has seen a significant increase in the number of enterprise architecture (EA) leaders aspiring to lead an adaptive EA practice — one founded on customer...

• Report Key Attributes Of An Adaptive Operating Model

  Develop Your Operating Model Around Strategy, Operations, And Leadership

  November 12, 2019 | Gordon Barnett

  Too often organizations view IT transformation purely from a technology perspective. Although it's important to understand how to prioritize technology that boosts customer experiences while...

• Report The Anatomy Of An Operating Model

  An Operating Model Framework For Designing Adaptive Organizations

  July 11, 2019 | Gordon Barnett

  Firms that have obtained the highest levels of customer obsession have done so by adopting well-defined adaptive operating models. Though much has been written about operating models, a lack of...