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Charts & Figures Nissan CX Platform Architecture
Case Study: Nissan Transforms CX And EX Through Seven Customer Journeys
December 10, 2020 | Joana de Quintanilha -
Charts & Figures Nissan Identified Seven Journeys That Cover The Lifetime Of A Nissan Customer
Case Study: Nissan Transforms CX And EX Through Seven Customer Journeys
December 10, 2020 | Joana de Quintanilha -
Charts & Figures Nissan's Shopping Through E-Commerce Journey
Case Study: Nissan Transforms CX And EX Through Seven Customer Journeys
December 10, 2020 | Joana de Quintanilha -
Charts & Figures Nissan Identified Key Moments And Needs In The Journeys
Case Study: Nissan Transforms CX And EX Through Seven Customer Journeys
December 10, 2020 | Joana de Quintanilha -
Charts & Figures Nissan's Journey Maturity Staircase For Making Confident Finance Decisions
Case Study: Nissan Transforms CX And EX Through Seven Customer Journeys
December 10, 2020 | Joana de Quintanilha -
Charts & Figures Nissan's Journey Maturity Staircase For Getting After-Sales Service
Case Study: Nissan Transforms CX And EX Through Seven Customer Journeys
December 10, 2020 | Joana de Quintanilha -
Charts & Figures Three Factors Mark The Health Of The Business's Relationship With Its Devotees
Delight The Right Customers To Build A Successful Business
June 9, 2020 | TJ Keitt -
Charts & Figures Businesses Create Devotees By Understanding What Appeals To Them
Delight The Right Customers To Build A Successful Business
June 9, 2020 | TJ Keitt -
Charts & Figures Devotees Are The Passionate Customers At The Core Of Healthy Businesses
Delight The Right Customers To Build A Successful Business
June 9, 2020 | TJ Keitt -
Charts & Figures Forrester's India CX Index, 2019: Rankings Of Auto Manufacturers For Service Experiences
The India Auto Manufacturers Customer Experience Index, 2019
January 28, 2020 | Amit Bhatia -
Charts & Figures Forrester's India CX Index, 2019: Rankings Of Auto Manufacturers For Purchase Experiences
The India Auto Manufacturers Customer Experience Index, 2019
January 28, 2020 | Amit Bhatia -
Charts & Figures Forrester's India CX Index, 2019: Rankings Of Auto Manufacturers
The India Auto Manufacturers Customer Experience Index, 2019
January 28, 2020 | Amit Bhatia -
Charts & Figures Purchase And Service Experiences: The Top Three Emotions That Affect Indian Auto Customer Loyalty
The India Auto Manufacturers Customer Experience Index, 2019
January 28, 2020 | Amit Bhatia -
Charts & Figures Forrester's CX Index Is A Measure Of A Brand's Ability To Drive Loyalty With Its Customers
The India Auto Manufacturers Customer Experience Index, 2019
January 28, 2020 | Amit Bhatia -
Charts & Figures Purchase Experience: Top Emotions That Affect US Mass-Market Auto Customer Loyalty
The US Mass-Market Auto Manufacturers Customer Experience Index, 2019
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Charts & Figures Forrester's US CX Index, 2019: Rankings Of Mass-Market Auto Brands For Purchase Experiences
The US Mass-Market Auto Manufacturers Customer Experience Index, 2019
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Charts & Figures Service Experience: Top Emotions That Affect US Mass-Market Auto Customer Loyalty
The US Mass-Market Auto Manufacturers Customer Experience Index, 2019
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Charts & Figures Service Experience: The Seven Driver Categories Of The Quality Of US Mass-Market Auto Brand CX
The US Mass-Market Auto Manufacturers Customer Experience Index, 2019
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Charts & Figures Forrester's US CX Index, 2019: Rankings Of Mass-Market Auto Brands
The US Mass-Market Auto Manufacturers Customer Experience Index, 2019
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Charts & Figures Purchase Experience: The Seven Driver Categories Of The Quality Of US Mass-Market Auto Brand CX
The US Mass-Market Auto Manufacturers Customer Experience Index, 2019
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Charts & Figures Forrester's CX Index Is A Measure Of A Brand's Ability To Drive Loyalty With Its Customers
The US Mass-Market Auto Manufacturers Customer Experience Index, 2019
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Charts & Figures Forrester's US CX Index, 2019: Rankings Of Mass-Market Auto Brands For Service Experiences
The US Mass-Market Auto Manufacturers Customer Experience Index, 2019
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Charts & Figures Service Experience: The Top Emotions That Affect US Luxury Auto Customer Loyalty
The US Luxury Auto Manufacturers Customer Experience Index, 2019
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Charts & Figures Purchase Experience: The Seven Driver Categories Of The Quality Of US Luxury Auto Brand CX
The US Luxury Auto Manufacturers Customer Experience Index, 2019
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Charts & Figures Forrester's CX Index Is A Measure Of A Brand's Ability To Drive Loyalty With Its Customers
The US Luxury Auto Manufacturers Customer Experience Index, 2019
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Topics
- Customer Emotion (68)
- Customer Experience Measurement (62)
- Customer Advocacy (27)
- Customer Understanding (24)
- Customer Experience Strategy (9)
- CX Transformation (6)
Methodology
- Infographic (1)
Region
- North America (55)
- Asia Pacific (6)
Analyst
- Rick Parrish (44)
- Maxie Schmidt-Subramanian (18)
- Amit Bhatia (6)
- Joana de Quintanilha (6)
- TJ Keitt (3)