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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Supercharge Your Journey Mapping
Combine Divergent And Convergent Approaches For Great CX
October 2, 2018 | Joana de QuintanilhaSome companies are improving customer experience (CX) by combining journey mapping with adjacent methodologies like design thinking and Agile development and with complementary artefacts like...