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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Your Strategic Plan Is The Linchpin For Omnichannel Success
Strategic Plan: The Omnichannel Commerce Playbook
June 2, 2020 | Brendan WitcherOrganizations today must have a comprehensive strategic plan that aligns their internal teams with a single vision for omnichannel excellence. However, because omnichannel commerce continues to...
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Report A Good Customer Experience Requires Workers To Be Digitally Enabled
The Tools Workers Use To Serve Customers Must Be Factored Into Experience Design
October 3, 2019 | TJ KeittBusiness leaders often overlook a critical component of good customer experience (CX): properly enabled employees. As a result, businesses haphazardly deploy technology to their workforces with...
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