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  • Report The Five Key Trends That Will Shape Your 2021 Content Services Strategy

    Landscape: The Enterprise Content Management Playbook
    April 28, 2021 | Cheryl McKinnon

    Enterprise content management (ECM) has evolved; providers now deliver essential content services in flexible, cloud-friendly platforms. Buyers' use of content services and providers' development...

  • Report Internet-Of-Things Heat Maps For Operational Excellence In 2021

    Deploy IoT Use Cases That Bring Value To Your Company Operations
    March 17, 2021 | Michele Pelino

    A fragmented array of internet-of-things (IoT) solutions enhance enterprise operational efficiency across vertical markets. IoT use cases focus on generic functions across most enterprises but are...

  • Report Research Overview: Benchmark Your Enterprise Cloud Adoption

    Benchmarks: The Cloud Computing Playbook

    Cloud offers technology leaders a fundamentally new approach to how their organizations build, deploy, and manage software and infrastructure. Despite cloud's popularity, infrastructure and...

  • Report Adoption Profile: Containers In Europe, Q1 2021

    Traverse The Container Terrain To Conquer Application Modernization
    February 11, 2021 | Lauren Nelson, Paul Miller

    Software containers continue to improve European enterprise infrastructure efficiency, software development, and cloud-native project and strategic functionality — especially amid the global...

  • Report How To Manage The Human Risk In Cybersecurity

    Continuous Improvement: The S&R Practice Playbook
    January 13, 2021 | Jinan Budge

    Traditional approaches to security communication are limited to perfunctory one-off training sessions that fail to take customers, regulators, and other external stakeholders into account and...

  • Report Overcome Change Management Paralysis

    The Basics Still Apply, But You Don't Need A CAB
    December 24, 2020 | Charles Betz

    Infrastructure and operations (I&O) professionals are questioning the relationship between traditional change management and new practices such as agile and DevOps. The change management process...

  • Report The Forrester Tech Tide™: Cloud Governance And Enablement Technologies, Q4 2020

    Fourteen Technologies That Underpin Cloud Governance And Enablement
    December 15, 2020 | Tracy Woo, Andras Cser

    Cloud governance is critical to firms' ability to drive growth, accelerate innovation, and provide flexibility at scale. To accelerate their performance in cloud, companies are evaluating and...

  • Report IoT Transforms Supply Chain Management

    Assess Opportunities To Enhance Your Supply Chain Processes Using IoT Solutions
    December 11, 2020 | Michele Pelino, Paul Miller

    Across verticals, enterprises use a variety of internet-of-things (IoT)-enabled processes to transform their end-to-end supply chain operations. This report identifies areas where IoT solutions...

  • Report Cloud Powers The Adaptive Enterprise

    Vision: The Cloud Computing Playbook
    November 30, 2020 | Dave Bartoletti

    Cloud is no longer tactical but rather a strategic enabler of connected platform economies. Infrastructure and operations (I&O) leaders must orchestrate cloud ecosystems that link employees,...

  • Report Analytics, Cloud, And Intelligent Content Services: Stay Ahead Of The Curve

    Benchmarks: The Enterprise Content Management Playbook
    November 6, 2020 | Cheryl McKinnon

    Benchmarks provide enterprise architecture (EA) professionals and their content management program peers with data to inform their roadmaps. Use this report to gauge how other organizations invest...

  • Report The State Of Disaster Recovery Preparedness In 2020

    Review Business And IT Risks With Evolving Business Operations
    August 24, 2020 | Naveen Chhabra

    Technology outages damage customer confidence in a business. While infrastructure and operations (I&O) leaders have more tools at their disposal to prepare themselves to recover from any type of...

  • Report Programs, Not Projects: The Shift To Content Services Demands Agility And Iteration

    Continuous Improvement: The Enterprise Content Management Playbook
    August 14, 2020 | Cheryl McKinnon

    Successful enterprise content management (ECM) deployments share several common characteristics: engagement with business stakeholders; clear governance programs; adoption of Agile development and...

  • Report Use Adaptive Intelligence To Power Next-Generation Customer Relationships

    Outside-In Customer Insights Future-Proof Your Marketing Strategy
    July 30, 2020 | Fatemeh Khatibloo, James Staten

    CMOs who want to better understand their customers, market, and competitive landscape can't afford to limit their insights to their first-party data alone. They must instead collect and base their...

  • Report Machine Makers And Users Fight For Control Of Machine Data

    Clarify Data Flows Before Investing In Machine-As-A-Service Business Models
    July 7, 2020 | Paul Miller

    Connected machines generate a wealth of data — data that's valuable to machine makers optimizing their machines and to machine users optimizing their businesses. It may also be useful to third...

  • Report Adoption Profile: Hosted Private Cloud In North America, Q3 2020

    Hosted Private Cloud Providers Shift Their Focus To Hyperscaler Innovations And Managed Services
    July 6, 2020 | Bill Martorelli

    While it may seem a sideshow to an IT industry obsessed with public cloud services, hosted private cloud nevertheless holds a unique position in serving multiple scenarios and users. Hosted private...

  • Report Australia Tech Market Outlook, 2020 To 2021

    The COVID-19 Recession Will Wipe Out Already Slowing Growth
    June 22, 2020 | Sam Higgins, Andrew Bartels

    In mid-2019, CIOs prepared budgets and tech vendors set marketing plans for the future — but the COVID-19 pandemic has changed everything. Forecasting has become increasingly difficult, but...

  • Report Collaboration Success Hinges On Effective Change Management

    Continuous Improvement: The Enterprise Collaboration Playbook
    June 19, 2020 | Art Schoeller

    For two decades, companies have introduced new and potentially better tools to help employees collaborate, only to see tepid adoption. In the past several years, employees have begun to...

  • Report Adoption Profile: Hosted Private Cloud In Europe, Q2 2020

    Local Providers Target Dedicated Infrastructure, Unique Scenarios, And Services
    May 29, 2020 | Paul Miller, Bill Martorelli

    Adoption of hosted private cloud continues to grow; it combines the expertise of a cloud service provider with the workload isolation of a private cloud. While some balk at its shortcomings...

  • Report Adoption Profile: Public Cloud In Europe, Q2 2020

    European Public Cloud Innovation Continues
    May 29, 2020 | Paul Miller

    Every enterprise in Europe is continually evolving its cloud strategy — or should be. In 2020, European infrastructure and operations (I&O) pros are tasked with critiquing the cost efficiency and...

  • Report Adoption Profile: Public Cloud In North America, Q2 2020

    May 27, 2020 | Dave Bartoletti

    Public cloud continues to be an essential business platform for rapid innovation, scalable infrastructure, and customer-driven technology modernization. After more than a decade, public cloud is a...

  • Report Select The Right IoT Monitoring Strategy

    Tackle The Key IoT Challenges That Stress Existing Enterprise Monitoring
    May 26, 2020 | Rich Lane

    Internet of things (IoT) monitoring isn't like standard server or cloud monitoring. IoT sensors and devices generate diverse data volumes at a rate three times that of traditional infrastructure...

  • Report RPA Inquiry Spotlight, 2020

    Forrester Inquiries Highlight Scale, Security, Governance, And AI Integration Issues
    May 11, 2020 | Craig Le Clair

    The 600 robotic process automation (RPA) inquiries Forrester received in 2019 showed a marked difference from those in 2017. Governance, scale, and RPA's role in more transformative use cases such...

  • Report Top 10 Ways To Master Performance For Your Cloud Migration

    Planning In Advance Will Save Headaches Later
    April 13, 2020 | Rich Lane

    Cloud migration has been a hot topic for some time, yet the measurement of performance before, during, and after migration has remained somewhat subjective and, in many instances, has led to bad...

  • Report Push Your MSP To Match Your Dynamic Cloud Journey

    Radical Flexibility And Evolution Hit The Services Market To Mirror The Clouds They Support
    February 20, 2020 | Bill Martorelli

    As more and more IT infrastructure and workloads shift to the cloud, so has infrastructure management. The result has been two distinct infrastructure management models, with clear similarities but...

  • Report Top 10 Facts About Managed Public Cloud Services

    Hundreds Of MSPs Complement The Hyperscaler Platforms
    February 6, 2020 | Bill Martorelli

    Despite cloud's popularity, common misunderstandings plague the cloud market. To accelerate cloud journeys and fill the skill gaps, a crowded market of managed services providers (MSPs) has stepped...

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