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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Charts & Figures USAA Uses On-Screen Analytics From Clicktale To Identify Where Members Struggle During A Task
Q&A: Customer Effort Metrics — CX Pros Must Measure More Than "How Much"
July 29, 2019 | Maxie Schmidt-Subramanian -
Charts & Figures More Effort Isn't Always Worse, But Customers Don't Want Extraneous Headwinds In Their Experiences
Q&A: Customer Effort Metrics — CX Pros Must Measure More Than "How Much"
July 29, 2019 | Maxie Schmidt-Subramanian