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Charts & Figures
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Charts & Figures The Maze And Obstacle Course To Reach A Human Representative
Human Customer Service: The Overlooked Opportunity For Breakaway CX Differentiation
January 24, 2020 | Karine Cardona-Smits -
Charts & Figures One Website Helps Customers Overcome Companies' Defenses Against Allowing Human Interaction
Human Customer Service: The Overlooked Opportunity For Breakaway CX Differentiation
January 24, 2020 | Karine Cardona-Smits -
Charts & Figures GetHuman Automates Calling A Company On Behalf Of A Customer And Waiting On Hold For A Human
Human Customer Service: The Overlooked Opportunity For Breakaway CX Differentiation
January 24, 2020 | Karine Cardona-Smits -
Charts & Figures Customers Seek Advice And Answers After Making Purchases
Human Customer Service: The Overlooked Opportunity For Breakaway CX Differentiation
January 24, 2020 | Karine Cardona-Smits -
Charts & Figures The Top Three Drivers In Customer Service For CX Quality
Human Customer Service: The Overlooked Opportunity For Breakaway CX Differentiation
January 24, 2020 | Karine Cardona-Smits -
Charts & Figures What Amazed A Sample Of LinkedIn Users About A Great Service Experience
Human Customer Service: The Overlooked Opportunity For Breakaway CX Differentiation
January 24, 2020 | Karine Cardona-Smits -
Charts & Figures A Great Customer Service Experience Story Shared Via LinkedIn
Human Customer Service: The Overlooked Opportunity For Breakaway CX Differentiation
January 24, 2020 | Karine Cardona-Smits -
Charts & Figures The Triple Diamond Model: Service Design Doing
What's New In Service Design And What It Means For CX Pros
February 13, 2019 | Karine Cardona-Smits -
Charts & Figures The Four Steps Of The Design Ladder
What's New In Service Design And What It Means For CX Pros
February 13, 2019 | Karine Cardona-Smits -
Charts & Figures Choosing The Right Service Design Project To Start With Requires Considering Three Factors
What's New In Service Design And What It Means For CX Pros
February 13, 2019 | Karine Cardona-Smits -
Charts & Figures Service Design Activities Without Implementation Might Be Entertaining But Don't Deliver Value
What's New In Service Design And What It Means For CX Pros
February 13, 2019 | Karine Cardona-Smits
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