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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report The France Banking Customer Experience Index, 2020
How French Banks Earn Loyalty With The Quality Of Their Experience
How well do leading French banks earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of seven banking brands in France that were analyzed as...
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Report The UK Banking Customer Experience Index, 2020
How UK Banking Brands Earn Loyalty With The Quality Of Their Experience
How well do leading UK banking brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of eight banking brands in the UK that were...
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Report The Italy Banking Customer Experience Index, 2020
How Italian Banks Earn Loyalty With The Quality Of Their Experience
How well do leading Italian banks earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of seven banking brands in Italy that were analyzed as...
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Report The France Retail Customer Experience Index, 2019
How French Retail Brands Earn Loyalty With The Quality Of Their Experience
How well do leading retail brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 19 retail brands that were analyzed as part of the...
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Report The UK Retail Customer Experience Index, 2019
How UK Retail Brands Earn Loyalty With The Quality Of Their Experience
How well do leading retail brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 18 retail brands that were analyzed as part of the...
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