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FORRESTERNOW
As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
Charts & Figures
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Process Repairs That Helped Customers Accomplish Their Goals
February 20, 2020
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CX Index Gains Made By Brands Included In This Report
February 20, 2020
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Steps Taken To Improve Communication With Customers
February 20, 2020
Search Results
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Report Six Ways You Should Use The Federal Stimulus To Drive Customer Obsession
The Coronavirus Aid, Relief, and Economic Security (CARES) Act features nearly $1 trillion in benefits to businesses. How will your company use its share? In this report, we detail six ways that...
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Report How US Companies Improved Their CX Index Scores
As customer expectations have continued to climb, overall Customer Experience Index (CX Index™) scores have continued to stagnate. In the run-up to 2019, a few companies outpaced the pack and made...
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Report The Forrester Government Wave™: US Federal Government Websites, Q1 2020
Federal Websites Offer Similarly Strong Experiences And Have Room For Improvement
Websites are the centerpiece of the US federal customer experience (CX). To gauge how well they serve customers, we evaluated seven of the most-visited sites. This report reveals how well they...
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