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Invest: Interaction Or CX Analytics
March 2, 2021
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Maintain: Recommendations
March 2, 2021
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Tech Tide™: Digital Intelligence Technologies, Q1 2021
March 2, 2021
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Report The Forrester Tech Tide™: Digital Intelligence Technologies, Q1 2021
Sixteen Technologies Underpin Digital Intelligence
March 2, 2021 | James McCormickDigital intelligence (DI) practices are increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in DI, companies are evaluating and...
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Report Forrester Infographic: Understanding Today's Hong Kong Investors
Wealth management firms commonly segment their clients by investable assets. But this is not enough to help firms decide on new products and services or optimize customer engagement models....
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Report Forrester Infographic: Understanding Today's Singaporean Investors
Wealth management firms commonly segment their clients by investable assets. But this is not enough to help firms decide on new products and services or optimize customer engagement models....
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Report Optimize Customer Experience With A Digital Intelligence Roadmap
Roadmap: The Digital Intelligence Playbook
Tracking and understanding the interactions with your customers as they digitally engage across channels is hard enough. Using that understanding to take actions that optimize their experiences...
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Webinar The Pulse Of Financial Services Customers In Asia Pacific
The adoption of digital banking is about to accelerate and reach new levels of scale in Asia Pacific. Pioneers such as WeBank and Kakao have foreshadowed what is on the way, but this is just the...
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Webinar Use The Four-Step GKAD Framework To Select The KPIs That Matter Most And Drive More Actions From Data And Insights
May 21, 2019 | Cinny LittleFirms continue to play a data-to-insights game of “telephone.” In the data-to-insights version, insights tumble into a gap between data-to-insights pros and stakeholders with...
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