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  • Webinar The New Operating Model Is Upon Us

    Thursday, March 4, 2021, 11:00 a.m.-12:00 p.m. Eastern time (16:00-17:00 GMT) | Charles Betz

    In an increasingly volatile world, digitally transforming organizations are aggressively scaling their agile and DevOps capabilities. Numerous lessons are emerging at the leading edge: the trend...

  • Report Research Overview: Cloud Technology And Services

    Tools And Technology: The Cloud Computing Playbook
    January 22, 2021 | Lauren Nelson, Bill Martorelli, Tracy Woo

    Cloud offers technology leaders a fundamentally new approach to how the organization builds, deploys, and manages software and infrastructure. To help their organizations succeed, infrastructure...

  • Report The New Economics Of On-Premises Infrastructure

    Business Case: The Infrastructure Transformation Playbook
    January 22, 2021 | Naveen Chhabra

    While public cloud storage isn't a panacea due to concerns about privacy, security, governance, availability, and unpredictable costs, its operating expenditure (opex) cost model is attractive....

  • Report Data Center And Colocation Market Trends, 2021

    January 20, 2021 | Abhijit Sunil

    The colocation and data center industry has been undergoing rapid shifts in both the vendor landscape and the ways that customers consume services. This report identifies five major themes we'll...

  • Report Identify And Estimate The Costs Of Downtime On Your Business

    Don't Rely On Industry Averages -- Determine Your Own
    January 13, 2021 | Naveen Chhabra

    Resilient tech infrastructure is critical for business success, and downtimes cost dearly. Infrastructure and operations (I&O) pros leading their firms’ IT disaster recovery (DR) program must...

  • Webinar IoT Predictions 2021

    January 7, 2021 | Paul Miller, Michele Pelino

    Enterprises and consumers continue to drive demand for new internet of things (IoT) solutions and services across verticals and geographies. Join us to hear Forrester IoT analysts reflect on 2020...

  • Report Deliver Better IT Assurance With Modern Technology Operations

    Executive Overview: The Modern Technology Operations Playbook

    By adapting processes, technologies, organizational structures, and governance, infrastructure and operations (I&O) pros can harness modern technology operations (MTO) practices to better address...

  • Playbook The Modern Technology Operations Playbook For 2021

    Deliver Better IT Assurance With Modern Technology Operations

    By adapting processes, technologies, organizational structures, and governance, infrastructure and operations (I&O) pros can harness modern technology operations (MTO) practices to better address...

  • Playbook The Employee Experience Playbook For 2021

    Modern Employee Experience Practices Are Table Stakes For The Customer-Obsessed Firm

    The time has come for businesses to retire ineffective employee experience (EX) practices and develop EX programs that attract, retain, and cultivate the modern worker. This playbook helps...

  • Report Overcome Change Management Paralysis

    The Basics Still Apply, But You Don't Need A CAB
    December 24, 2020 | Charles Betz

    Infrastructure and operations (I&O) professionals are questioning the relationship between traditional change management and new practices such as agile and DevOps. The change management process...

  • Report Understanding The Cloud Service Provider Landscape

    Landscape: The Cloud Computing Playbook
    December 23, 2020 | Bill Martorelli, Liz Herbert

    With cloud computing services now central to modern technology strategy, the challenge for infrastructure and operations (I&O) professionals is to focus on selecting the right partners and planning...

  • Report Harness ChatOps To Empower Remote Collaboration

    ChatOps: The Accidental Standard
    December 21, 2020 | Rich Lane, Will McKeon-White

    With the shift to remote work and its ever-increasing complexity, teams are struggling to find ways to make collaboration easier and automate more. ChatOps is an important capability, enabling...

  • Report The Forrester Tech Tide™: Cloud Governance And Enablement Technologies, Q4 2020

    Fourteen Technologies That Underpin Cloud Governance And Enablement
    December 15, 2020 | Tracy Woo, Andras Cser

    Cloud governance is critical to firms' ability to drive growth, accelerate innovation, and provide flexibility at scale. To accelerate their performance in cloud, companies are evaluating and...

  • Report IoT Transforms Supply Chain Management

    Assess Opportunities To Enhance Your Supply Chain Processes Using IoT Solutions
    December 11, 2020 | Michele Pelino, Paul Miller

    Across verticals, enterprises use a variety of internet-of-things (IoT)-enabled processes to transform their end-to-end supply chain operations. This report identifies areas where IoT solutions...

  • Report Reshape Your Application Support For Digital Operations

    Application Maintenance Is Everyone's Problem
    December 10, 2020 | Charles Betz

    Digital transformation and DevOps are challenging the traditional application support (AS) function within the infrastructure and operations (I&O) organization. In this report, we give I&O leaders...

  • Webinar Digital Experience Is Part Of Your Job

    December 10, 2020 | Rich Lane

    Digital experience monitoring (DEM) is key to understanding how digital users are interacting with your services. Business users own the digital experience (DX) strategy, but they're beholden to...

  • Webinar Edge Computing Predictions 2021

    December 9, 2020 | Abhijit Sunil

    Edge is among the most important and disruptive technology trends going into 2021. And it will influence — or be influenced by — trends in 5G, data consumption, internet of things...

  • Webinar Cloud Computing Predictions 2021

    December 8, 2020 | Dave Bartoletti, Jeffrey Hammond

    As 2020 comes to a close, it is once again time to talk predictions for the upcoming year. This past year, the global pandemic reinforced the tremendous value and necessity of cloud computing...

  • Report Cloud Powers The Adaptive Enterprise

    Vision: The Cloud Computing Playbook
    November 30, 2020 | Dave Bartoletti

    Cloud is no longer tactical but rather a strategic enabler of connected platform economies. Infrastructure and operations (I&O) leaders must orchestrate cloud ecosystems that link employees,...

  • Webinar Rethink The Smart Office For 2021

    November 16, 2020 | Michele Pelino, Andrew Hewitt

    Despite the move to remote working in 2020, organizations are starting to plan for the return to work in 2021. As we head into the end of 2020, companies are reexamining the technologies,...

  • Report Now Tech: Cloud Cost Management And Optimization, Q4 2020

    Forrester's Overview Of 18 CCMO Providers
    November 10, 2020 | Tracy Woo

    You can use cloud cost management and optimization (CCMO) offerings to visualize your cloud costs, optimize resource usage, and better budget and forecast future spend. But to realize these...

  • Webinar Enabling The Next-Gen Workforce

    October 27, 2020 | Andrew Hewitt

    Millennials and Gen Z are a hot topic of discussion among today’s business leaders. But is a focus on age the right way to think about employee enablement and engagement? Early research casts...

  • Playbook The Cloud Computing Playbook For 2021

    Cloud Services Accelerate Your Pursuit Of Customer Obsession

    Confusing cloud definitions and erroneously identified "cloud" solutions impede cloud from becoming a staple in your customer-centric technology portfolio. Forrester offers its cloud computing...

  • Webinar Your Guide To The Enterprise Container Platforms Market

    Using The Forrester Wave™
    October 19, 2020 | Dave Bartoletti, Charlie Dai

    Cloud-native technologies are exploding in popularity because they help companies build powerful new apps faster and modernize legacy apps everywhere, from the data center to the cloud to the...

  • Report Service Desk 2020: It's All About Employee Experience

    Reliable, Accessible Services Fuel Innovation And Satisfaction
    October 6, 2020 | Charles Betz, Andrew Hewitt

    Although new technologies emerge every day, employees can't do their best work because they can't find the services they need, and when they do, bureaucracy causes unacceptable delays. In an era of...

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