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The Employee Experience Playbook For 2021
Modern Employee Experience Practices Are Table Stakes For The Customer-Obsessed Firm
Employee experience (EX) continues to gain momentum as the evidence for its impact on business outcomes mounts. But EX is still early in its evolution as a practice, leaving EX leaders with...
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Report Healthcare 2020: The State Of The Doctor-Patient Relationship In The US
Key Findings From A Forrester And HIMSS Annual Benchmark Study Of Patient And Provider Experiences
March 10, 2020 | Jeff Becker, Arielle Trzcinski, Annalise ClaytonThe patient and provider experience is deteriorating against a changing landscape. Increasing competition and high costs of care threaten the success of traditional healthcare providers. To assess...