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• Report Creativity Catalyzes A Growth Mindset

  Elevate Your Individual And Collective Ability To Solve Problems And Energize Your Brand

  April 20, 2021 | Jay Pattisall, Ted Schadler

  We often set apart the designation "creative" and reserve it for the exceptional few — a creative department, team, or leader. Yet creativity surrounds us in life and at work, if we can but...

• Report Adaptive Firms Grow Three Times Faster Than Their Industry Peers

  Flexible Technology, Predictive Insights, And Changeable Organizations Power Adaptive Firms

  April 13, 2021 | Bobby Cameron, Fiona Mark

  The pace of change has never been faster, and it will continue to accelerate. The most successful organizations will capitalize on this rapid change. Forrester finds that firms with a future fit...

• Report The 10 Core Competencies You Need To Be Future Fit

  April 6, 2021 | Brian Hopkins, Bobby Cameron, Patrick Carroll

  You need to be future fit to deliver great experiences for your customers and employees. To help you understand how to become future fit, we examined our North American 2020 Future Fit Technology...

• Report Future Fit Firms Outpace The Competition

  Get Adaptive, Creative, And Resilient To Deliver Higher Revenue Growth

  April 6, 2021 | Brian Hopkins, Patrick Carroll, Bobby Cameron

  To succeed in the 2020s, CIOs and technology leaders must help their firms navigate the post-pandemic new normal, enable technology-driven innovation, and deliver on the goal of customer obsession....

• Report The Path To Automation In Europe — Why And How It Will Be Different

  Understanding Opportunities And Threats From Automation, Robotics, And The AI Industry In Europe

  March 25, 2021 | Dan Bieler, Bernhard Schaffrik

  The opportunities and extent of automation in the context of Europe will differ from scenarios in North America and Asia. In Europe, businesses face greater governmental involvement and oversight....

• Report A CIO's Guide To Their First 100 Days

  A Laser Focus On People, People, People ... And Eventually Process And Technology

  March 19, 2021 | Tim Lawless

  Every day counts for a new CIO and none more so than their first 100. What you do, and perhaps more importantly what you don't do, will set the tone for your tenure and possibly your legacy...

• Report Best Practices For Measuring Innovation Outcomes And Processes

  A Comprehensive Yet Concise Set Of Metrics Ensures End-To-End Coverage Of Your Innovation Efforts

  March 19, 2021 | Bernhard Schaffrik

  Most mature companies struggle to retain and win customers when competing with startups or pure digital players that focus solely on innovation and market disruption. Innovation leaders at...

• Report Future Fit Technology Strategies Require A New Approach To Making Investment Decisions

  Business Case: The IT Transformation Playbook

  March 16, 2021 | Duncan Jones

  Traditional accounting-driven business cases are an obstacle to future fit technology strategies. They favor safe cost reduction over risky creativity and undervalue adaptiveness and resilience....

• Report An Adaptive Mobility Strategy Sets The Technology Foundation For Anywhere Work

  Enable Employees With Mobility To Drive Their Success From Anywhere

  March 15, 2021 | Dan Bieler, Andrew Hewitt

  As organizations prepare for anywhere work, with employees working wherever they want outside the office, they'll need to revisit their technology strategies. Organizations have invested in...

• Report Gauge Your IT Maturity To Chart Your Transformational Technology Course

  Assessment: The IT Transformation Playbook

  March 12, 2021 | Bobby Cameron

  The age of the customer sets the context for technology-based transformation. But what specific steps will help you harness customer insights and a future fit technology strategy to win, serve, and...

• Report Chief Data Officers: Invest In Your Data Sharing Programs Now

  With B2B Data Sharing, Benefits Are Greater Than The Sum Of Its Parts

  March 11, 2021 | Jennifer Belissent, PhD

  Data sharing is on the rise: 35% of data and analytics decision-makers using external data sources share or exchange data with suppliers and partners. But it doesn't come easily for everyone. To...

• Report Build Integrated Technology Platforms To Accelerate Growth And Agility

  Intermediate Level: Technology Practices For IT Transformation

  March 11, 2021 | Bobby Cameron, Brian Hopkins, Ted Schadler

  Technology leaders in the intermediate phase of IT transformation must help their firms consistently engage customers along every step of their journeys and constantly adapt and grow with their...

• Report The State Of IT Maturity, 2020 — On The Path To A Future Fit Technology Strategy

  The Benchmark Report In The IT Transformation Playbook

  March 9, 2021 | Bobby Cameron

  Forrester surveyed more than 12,000 global business and technology decision-makers with influence over technology purchases to better understand what mature technology leaders are doing to meet...

• Report Reset Technology Governance To Innovate And Drive Value

  Beginner Level: Tech Governance Practices For IT Transformation

  March 8, 2021 | Bobby Cameron

  To deliver a future fit tech strategy in the service of customer obsession, tech leaders must develop a solid foundation for technology governance. Tech governance — the policies, frameworks, and...

• Report Adopt Agile, End-To-End Technology Governance

  Intermediate Level: Tech Governance Practices For IT Transformation

  March 5, 2021 | Bobby Cameron

  Firms require agile, end-to-end tech governance to meet the needs of an ever-changing business model. This new governance model must focus on speed, responsiveness, business value delivery, and...

• Report Future Jobs: Australia's Automation Dividends And Deficits, 2020 To 2030

  A Future Of Jobs Series Report

  February 22, 2021 | Sam Higgins, Satish Meena, J. P. Gownder

  While the advent of AI and robotics will inevitably lead to job losses or automation deficits, these forces will affect different occupations at different times and in different ways. To help you...

• Report Harness Emerging Technologies To Guide Business Strategy

  Advanced Level: Technology Practices For IT Transformation

  February 12, 2021 | Bobby Cameron, Brian Hopkins, Ted Schadler

  Tech leaders in advanced firms treat technology as a business asset, making IT transformation a foundation for new customer-obsessed business models. As part of their future fit technology, they...

• Report Connect Business And Technology Governance For A Future Fit Technology Strategy

  Advanced Level: Use Advanced Tech Governance Practices To Create Value Across The Ecosystem

  February 12, 2021 | Bobby Cameron

  Governance processes for firms in the advanced phase of IT transformation must integrate tech governance with overall business governance for funding, risk management, and metrics. Technology is...

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  Webinar Blockchain Predictions 2021: Is It Time To Stop Talking About Blockchain?

  February 10, 2021 | Martha Bennett

  This packed session starts with a brief review of Forrester's blockchain predictions for 2020 and how the pandemic impacted developments. Following that, a deeper dive into the predictions for 2021...

• Report Put Customers At The Center Of Tech Processes

  Intermediate Level: Process Practices For IT Transformation

  February 1, 2021 | Christopher Condo, Margo Visitacion

  Technology leaders at the intermediate level must advance IT with customer-focused processes that maximize value delivered. Once established practices are in place, it's time to focus on putting...

• Report Transform IT To Deliver A Future Fit Tech Strategy

  The Vision Report In The IT Transformation Playbook

  February 1, 2021 | Bobby Cameron, Sharyn Leaver, Glenn O'Donnell

  Companies spent heavily on IT and digital transformation in the 2010s, but with disappointing results. Forrester's Customer Experience Index™ (CX Index) scores stagnated, productivity languished,...

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  Webinar Case Study: Singapore's Journey To Deploying Responsible AI

  January 28, 2021 | Achim Granzen

  On the heels of personal data protection acts, leading governments like Singapore’s are now turning their attention to how data is being used to generate insights and automate processes with...

• Report Reset Your Technology Foundation For Customer Engagement

  Beginner Level: Technology Practices For IT Transformation

  January 25, 2021 | Bobby Cameron, Brian Hopkins, Ted Schadler

  Companies just beginning to establish their technology priorities for the age of the customer are facing an uphill battle against legacy systems and outdated technologies as they develop their...

• Report How To Turn Process From A Hindrance Into A Help

  Beginner Level: Process Practices For IT Transformation

  January 22, 2021 | Margo Visitacion, Christopher Condo

  Technology leaders must establish customer-focused processes that maximize value delivered. Standing in their way are outdated organizational models, disconnected technology platforms, and legacy...

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  Webinar AI Drives The Evolution Of Technology And Data Governance In 2021

  January 14, 2021 | Achim Granzen

  The increase of data aggregated by companies, a heightened awareness of data privacy by consumers, and the introduction of government frameworks has made strong data governance a priority for...