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• Report An Adaptive Mobility Strategy Sets The Technology Foundation For Anywhere Work

  Enable Employees With Mobility To Drive Their Success From Anywhere

  March 15, 2021 | Dan Bieler, Andrew Hewitt

  As organizations prepare for anywhere work, with employees working wherever they want outside the office, they'll need to revisit their technology strategies. Organizations have invested in...

• Report Service Desk 2020: It's All About Employee Experience

  Reliable, Accessible Services Fuel Innovation And Satisfaction

  October 6, 2020 | Charles Betz, Andrew Hewitt

  Although new technologies emerge every day, employees can't do their best work because they can't find the services they need, and when they do, bureaucracy causes unacceptable delays. In an era of...

• Report The State Of Remote Work, 2020

  Flexible Work Is Now A Business Necessity

  July 6, 2020 | Andrew Hewitt

  The COVID-19 crisis is forcing many companies to reconsider their long-term strategies for flexible working. Remote working is now essential for business continuity and employee retention. Doing it...

• Report Now Tech: Cloud Desktops, Q4 2019

  Forrester's Overview Of 15 Cloud Desktop Providers

  October 10, 2019 | Andrew Hewitt

  You can use cloud desktops to improve employee experience (EX), enhance workforce continuity, and scale business operations rapidly. But to realize these benefits, you'll first have to select from...

• Report The ROI Of EX

  Where EX Is Quantifiable And Not Just An Add-On

  September 3, 2019 | Samuel Stern, Andrew Hewitt, Adam Schlegel

  EX is becoming ever more important due to an increasingly educated workforce, incredibly low unemployment rates, pervasive AI/automation, and workplaces beset by multiple transformation...

• Report The Future Of VDI Is Cloud

  Cloud-Based Virtualization Will Surpass On-Premises VDI To Improve Scalability And Manageability

  July 31, 2019 | Andrew Hewitt, David Johnson

  Seeking to arm employees with the technology they need to drive business growth, enterprises have invested in digital workspace technologies like virtual desktop infrastructure (VDI), but change is...

• Report Transform Insights Into A Better Employee Technology Experience

  Collect, Analyze, And Put Qualitative And Quantitative Data To Work

  July 16, 2019 | Andrew Hewitt

  Very few organizations have processes and tools in place to holistically monitor, manage, and optimize employee technology experience. Underperforming devices, poorly designed apps, and sluggish...

• Report How To Budget For Employee-Facing Technology For 2020

  Align Technology Purchases To Business Imperatives For EX Success

  June 10, 2019 | Andrew Hewitt

  Infrastructure and operations (I&O) leaders planning their budgets for 2020 and beyond must purchase technology that enables employees to win, serve, and retain customers. But workforce...

• Report Five Key Trends That Will Reshape The Employee Technology Experience

  Keep Employee Experience At The Center Of Your Technology Strategy As You Move Past Windows 7

  May 22, 2019 | Andrew Hewitt

  Windows 7 has been a corporate PC staple — but at nearly 10 years old, it's at its end of life. Though some infrastructure and operations (I&O) leaders responsible for employee technology have...