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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Mildly Intimate Technologies Enable Emotional Experiences
February 2, 2021
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The Most Intimate Technologies Reset Behaviors And Expectations
February 2, 2021
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Search Results
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Report The State Of Consumers And Technology, 2020
Increasingly Intimate Technologies Spark The Next Mind Shift
February 2, 2021 | Anjali LaiTechnology became a lifeline for consumers during the crises of 2020: Consumers now spend more time using more devices for more sophisticated tasks. What is the result of this intense reliance on...
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Forum CX Europe 2019
Change The Game: Leading Radical CX Innovation
November 14, 2019 | Joana de QuintanilhaFirst, the good news. Customer experience (CX) leaders have successfully elevated and transformed the practice of CX over the past decade. We’ve become more professional, more analytical, and...
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