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  • Customer Experience Management
  • Xiaofeng Wang
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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report Forrester Infographic: The 3D Connected Consumer In Hong Kong

    Create A Portfolio Of Experiences That Maps To How Your Customers Connect
    March 19, 2020 | Xiaofeng Wang

    Three dimensions — devices, platforms, and channels — now define how connected consumers are, and brands must serve their customers wherever they are in these complex ecosystems. Digital business...

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