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Customer Experience Management | Drive revenue with customer experience | Gina Bhawalkar | Healthcare is in my interests.
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FORRESTERNOW
As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Get Accessibility Right: Recruit People With Disabilities Into The Design Process
March 6, 2020 | Gina BhawalkarCompanies faced over 2,200 lawsuits in 2019 for failing to make their digital properties accessible, so it's no wonder firms are prioritizing accessibility. But it's about more than legal risk —...