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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report How To Build The Right Portfolio Of Customer Success Services

    Customer Success Management Requires More Than Just A Handful Of Dedicated Success Managers
    January 4, 2019 | TJ Keitt

    Customer success management (CSM) keeps clients of B2B businesses on the path to renewal. Customer success managers are the clients' guides in this process, but they are merely one component in the...

  • Webinar The 2013 To 2014 Global Tech Market Outlook

    February 6, 2013 | Andrew Bartels

    This webinar presents Forrester's updates to our forecast for business and government purchases of information and communications technologies (ICT) globally, in the US, Canada, Europe, and Asia...

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