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• Report Global Mobile Banking Benchmark, 2017

  BBVA Earns The Top Spot

  July 13, 2017 | Zhi-Ying Barry, Aurelie L'Hostis, Peter Wannemacher

  To stay relevant to customers, digital banking strategy executives need to deliver useful and usable mobile banking services that not only exceed customers' current expectations but also anticipate...

• Report 2017 New Zealand Mobile Banking Benchmark

  Kiwibank Edges Out Bank Of New Zealand With Good Usability

  June 8, 2017 | Zhi-Ying Barry

  Digital banking strategy executives need to deliver mobile banking services that not only exceed customers' current needs and expectations, but also anticipate their future needs and improve their...

• Report 2017 India Mobile Banking Benchmark

  ICICI Bank Leads Again, Setting The Bar For Mobile Banking In India

  May 26, 2017 | Ashutosh Sharma, Arnav Gupta

  Digital banking strategy executives need to deliver mobile banking services that not only exceed customers' current needs and expectations, but also anticipate their future needs and improve their...

• Report Brief: Retailers Must Embrace In-Store Technologies To Differentiate

  Smart Chinese Retailers Leverage In-Store Technologies To Achieve Operational Excellence And Then Drive The Customer Experience

  July 15, 2016 | Frank Liu

  The rising expectations and digital behaviors of empowered shoppers in China are compelling retailers to improve their in-store customer experience to boost loyalty and drive business growth....

• Report Use WeChat To Facilitate Cross-Channel Sales And Customer Engagement

  WeChat Is More Than Just A Social Messaging Platform

  March 30, 2015 | Bryan Wang, Vanessa Zeng

  WeChat is the world's largest instant messaging (IM) application, with 468 million monthly active users in 200 countries. As such, it's one of the most important international mobile messaging...