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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Insights-Driven Cities Deliver Effective Governance
People, Process, Data, And Technology Improve Service Delivery And Citizen Experience
The decade-old "smart city" moniker is yielding its hold. Hail the rise of the "insights-driven city," in which city leaders use data insights to understand the needs of citizens, optimize...
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Report Improve The Human Condition To Drive Your Healthcare Innovation
Opportunities Extend Beyond Pure Healthcare And Include Your Own Employees
June 10, 2019 | James StatenAll your innovation investments and efforts should be driven by customer experience (CX) insights. For nearly every industry, a key aspect of this is the challenges customers face in their everyday...
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