Featured content
FORRESTERNOW
As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
Charts & Figures
-
-
The Most Intimate Technologies Reset Behaviors And Expectations
February 2, 2021
-
Examine Technology According To Adoption And Intimacy
February 2, 2021
Search Results
-
Report Intelligent Creativity Energizes Marketing Productivity
Human Intuition Plus Machine Accuracy Ushers In An Era Of Creative Transformation
March 1, 2021 | Jay PattisallDespite an ever-expanding universe of marketing channels and complexity, the creative process has remained unchanged for nearly a century. The intuition-governed approach to creativity frequently...
-
Report The State Of Consumers And Technology, 2020
Increasingly Intimate Technologies Spark The Next Mind Shift
February 2, 2021 | Anjali LaiTechnology became a lifeline for consumers during the crises of 2020: Consumers now spend more time using more devices for more sophisticated tasks. What is the result of this intense reliance on...
-
Webinar AI And Automation Will Shape The Agency Of The Future
Agencies are introducing technologies that reshape how they work: AI and intelligent automation in particular turbocharge agencies’ ability to enhance and scale creative production and to...
-
Report The CEO's Guide To The Future Of Work
Build The Adaptive Workforce That Succeeds, Despite Changes To How Work Gets Done
Most pronouncements about the future of work miss the mark because they fail to account for what executives like you can see clearly in the here and now: how the shocks already reverberating...
-
Report The Future Of Work Starts Now
Four Shocks Will Sort Out The Winners From The Losers In The 2020s
The "roaring 2020s" have started with a force: a pandemic that will propel us into the future of work faster than expected. Like its namesake decade from the 20th century, the 2020s will be full of...
-
Webinar The State Of Consumers And Technology
Consumer Technographics® And Business Technographics®
February 25, 2020 | Anjali LaiTake a pulse of technology attitudes and behaviors today, and you’ll see consumers lamenting the abundance of technology and idealizing digital detoxes. However, zoom out to observe how...
-
Report Computer Vision Makes Contextual Marketing More Powerful
CMOs Should Prepare For The New Marketing Opportunities That AI Vision Technologies Create
February 4, 2020 | Thomas HussonAI-powered computer vision provides access to a visually rich array of customer insights, creates new customer experiences, and drives emotional engagement. This report helps CMOs understand and...
-
Report Build A Brand That's Ready For Voice
The CMO's Guide To Voice Experience
December 30, 2019 | Dipanjan ChatterjeeAs voice becomes pervasive in brand experience, marketers must build a brand that's ready to embrace it. In our research, we tested brand interactions in six categories, five brands, and with over...
-
Report The Future Of Marketing Insights
Advanced Level: Insights Practices For Marketing Innovation
December 24, 2019 | Tina MoffettCustomer-obsessed companies use data and insights to alter business and marketing decisions. CMOs are taking this a step further by embracing data, knowledge, and organizational trends to elevate...
-
Report AI Is A New Kind Of Creative Partner
Data Promises To Enhance Creative Capability And Capacity
December 20, 2019 | Thomas HussonBrands and agencies have always placed creativity at the heart of advertising. But as digital channels proliferate, the cost, complexity, and demand for media's measurability have driven the...
-
Report The Employee Experience Bill Of Rights In The Era Of AI And Automation
Guaranteeing Rights For Employees Ensures Relative Calm For Companies
December 5, 2019 | J. P. Gownder, Samuel SternThe threat of automation and the consequent uncertainty of their long-term relevance have employees on edge. Rightfully so, as most companies haven't taken the necessary steps to reassure their...
-
Report The State Of US Consumers And Technology, 2019
Increasingly Intimate Technologies Spark The Next Mind Shift
November 8, 2019 | Anjali LaiToday's abundance of technology means that consumers idealize digital detoxes and device retreats, but our data proves that their willingness and capacity to adopt and use more technology is still...
-
Report Improve Your Future Fitness Fast
Boost Your Curiosity, Agility, And Risk For Rapid Fitness Gains
October 16, 2019 | James McQuivey, PhDForrester Future Fit is a simple tool for determining whether you get a high, medium, or low score for your fitness for adapting to the future. Behind the overall score lie nine attributes that...
-
Report Give Your Brand A Voice — Literally
August 12, 2019 | Dipanjan ChatterjeeVoice is marketing's most significant paradigm shift this decade — one that has far-reaching implications for how brands engage customers and prospects. CMOs: Read this report to learn why voice...
-
Report Four Main Players Star In The Future Of Work
The Multiplying Force Of Automation Can Make Them All Winners
Politicians, pundits, and prognosticators have pounced on the topic of the future of work, pondering who will win and who will lose. Job losses will reach 29% by 2030, and the creation of...
-
Webinar Are You Fit For The Future? You Can't Shape The Future With Tools You Don't Have
April 23, 2019 | James McQuivey, PhDThe future is coming, full of AI, robotics, and machine intelligence. Some are readier than others to partner with intelligent machines and shape our shared future, and they will have such a...
-
Report Introducing Forrester Future Fit
Are You Fit Enough To Share In A World Of Intelligent Technologies?
April 1, 2019 | James McQuivey, PhDThe future is coming, full of AI, robotics, and machine intelligence. Some people are readier than others to enter the bold new world of intelligent technologies that are shaping our shared future,...
Content Type
ApplyFilters
Industry
- Media & Entertainment (12)
- Consumer Electronics (11)
- Financial Services (1)
- Healthcare (1)
- Retail (1)
Topics
- Virtual Assistants (31)
- Chatbots (16)
- Machine Learning (15)
- Robotic Process Automation (RPA) (9)
- Robotics (9)
- Conversational Computing Platforms (4)
- Cognitive Computing (3)
- Content Intelligence (3)
Methodology
Region
- North America (11)
- Europe (5)
Analyst
- Dipanjan Chatterjee (17)
- Anjali Lai (12)
- James McQuivey, PhD (8)
- J. P. Gownder (5)
- Thomas Husson (5)
- Tina Moffett (4)
- Jay Pattisall (3)
- David Johnson (2)
- Katy Tynan (1)