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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
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Report Evolve Your Culture Work Practice
Advanced Level: Culture Practices For CX Transformation
March 5, 2021 | Angelina GennisThis report about culture work — one of the six competencies of customer experience (CX) — is for CX transformation leaders whose companies: 1) follow an effective and documented process for how to...
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Report Get Accessibility Right: Recruit People With Disabilities Into The Design Process
March 6, 2020 | Gina BhawalkarCompanies faced over 2,200 lawsuits in 2019 for failing to make their digital properties accessible, so it's no wonder firms are prioritizing accessibility. But it's about more than legal risk —...
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