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  • Report CX Participation Is Vital To Automation Success

    Customer Experience Professionals Must Embrace And Support The Automation Program
    May 11, 2021 | Leslie Joseph

    Customer experience's (CX) goal of "humanizing" experiences might seem far removed from automation's focus on removing humans from business processes. But the pandemic-induced push to serve...

  • Report Best Practices For Automation Strike Teams

    Your Automation Strike Team Is Here — Now What?
    May 3, 2021 | Craig Le Clair

    Forrester receives many inquiries from enterprises implementing intelligent automation (IA) centers of excellence (COEs) or strike teams. We interviewed a number of automation team members to help...

  • Webinar The Path To Automation In Europe And Its Impact On The Future Of Work

    April 22, 2021 | Dan Bieler, Bernhard Schaffrik, Ash Mukherjee

    In order not to fall behind their global competitors, companies in Europe are forced to increase their automation levels while complying with national and European labor regulations. Yet, the...

  • Report Intelligent Automation Platforms Take Aim At Workforce Orchestration

    April 9, 2021 | Craig Le Clair

    Over time, digital workers will perform a higher percentage of your work. As this happens, your need to coordinate work among humans and these "robots" will increase. Add artificial intelligence...

  • Report Best Practices For Help Desk Chatbot Success

    A Good User Experience Is The Key To Conversational AI Success
    March 29, 2021 | Will McKeon-White, Charles Betz

    The chatbot value proposition is the creation of faster, self-service support features for customers and employees alike. But in practice, chatbots suffer from low satisfaction scores. As IT...

  • Report A CIO's Guide To Their First 100 Days

    A Laser Focus On People, People, People ... And Eventually Process And Technology
    March 19, 2021 | Tim Lawless

    Every day counts for a new CIO and none more so than their first 100. What you do, and perhaps more importantly what you don't do, will set the tone for your tenure and possibly your legacy...

  • Report Improve Customer Experiences With Proactive Notifications

    Leverage Data Exhaust From Automated Digital Processes To More Effectively Serve Customers
    March 17, 2021 | Julie Ask, Rob Koplowitz

    Process optimization and automation are an imperative for organizations undergoing digital transformation. As mobile notifications mature, they offer a powerful new mechanism that uses automation...

  • Report The Forrester Wave™: Robotic Process Automation, Q1 2021

    The 14 Providers That Matter Most And How They Stack Up
    March 15, 2021 | Bernhard Schaffrik

    In our 25-criterion evaluation of robotic process automation (RPA) providers, we identified the 14 most significant ones — Automation Anywhere, Blue Prism, Cyclone Robotics, Datamatics, EdgeVerve,...

  • Report The Forrester Wave™: Midsize RPA Services, Q1 2021

    The 12 Providers That Matter Most And How They Stack Up
    March 9, 2021 | Leslie Joseph

    In our 21-criterion evaluation of midsize robotic process automation (RPA) service providers, we identified the 12 most significant ones — Accelirate, Agilify, Coforge, Digital Workforce, EXL,...

  • Report Future Jobs: Australia's Automation Dividends And Deficits, 2020 To 2030

    A Future Of Jobs Series Report
    February 22, 2021 | Sam Higgins, Satish Meena, J. P. Gownder

    While the advent of AI and robotics will inevitably lead to job losses or automation deficits, these forces will affect different occupations at different times and in different ways. To help you...

  • Webinar How To Secure And Govern Non-Human Identities

    February 3, 2021 | Sean Ryan

    Do you know how many software bots, physical robots, or internet of things (IoT) devices are connected to your network? How many of these devices store or interact with critical data? Such...

  • Report The State Of Robotic Process Automation Maturity In Asia Pacific

    Buyer Analysis Reveals Trends In People, Process, Technology, And Governance
    February 1, 2021 | Leslie Joseph

    Firms in the Asia Pacific (APAC) region were not the first to the robotic process automation (RPA) party. However, they have been drivers for a recent and sustained surge of interest. To understand...

  • Report Betting On Bots For Grocery E-Commerce

    What You Need To Know About Automated Microfulfillment Solutions For Grocery E-Commerce
    December 28, 2020 | Scott Compton

    Grocery store operations and digital execs are evaluating and investing in innovative, automated technology to scale to growing consumer demand for fast fulfillment options of online orders. In...

  • Report The State Of Automation In Indonesia

    Indonesian Firms Are Adopting Automation For Customer-Facing Processes, But Challenges Remain
    December 22, 2020 | Achim Granzen, Frederic Giron

    Adaptiveness and customer experience (CX) improvements are key business priorities for firms in Indonesia in 2021, and automation will be a key enabler of these objectives. For 2021, Indonesian...

  • Report IoT Transforms Supply Chain Management

    Assess Opportunities To Enhance Your Supply Chain Processes Using IoT Solutions
    December 11, 2020 | Michele Pelino, Paul Miller

    Across verticals, enterprises use a variety of internet-of-things (IoT)-enabled processes to transform their end-to-end supply chain operations. This report identifies areas where IoT solutions...

  • Report The Future Of Documents

    A Look Beyond The Paradigm Of Paper And Into Opportunities For Innovation
    December 9, 2020 | Cheryl McKinnon

    Application development and delivery (AD&D) professionals can drive innovation in one of the most fundamental business activities: the creation and distribution of documents. Despite more than 30...

  • Webinar Automation Predictions 2021

    November 12, 2020 | Craig Le Clair

    2021 automation predictions will be defined by the Great Lockdown of 2020. Remote work, new digital muscles, the need to support remote business, and pandemic constraints will create millions of...

  • Report Forrester Predictions 2021: Accelerating Out Of The Crisis

    October 28, 2020 | Sharyn Leaver

    2020 shattered the status quo. In 2021, advanced organizations will adapt and use the upheaval to forge a competitive edge. Discover your organization's path to success. Read Forrester's 2021...

  • Webinar The Future Of Software Development: How AI Will Automate 70% Of Software Development

    September 24, 2020 | Diego Lo Giudice, Mike Gualtieri

    Automated software development is not science fiction. Continuing breakthroughs in AI technologies, including deep learning, reinforcement learning, and high-performance computing, are already...

  • Report The Future Of The European Job Market

    The Future Of Work Will Drive A More Dynamic European Job Market By 2030
    July 22, 2020 | Dan Bieler

    2020 is a pivotal moment for Europe, with greater economic uncertainty, rapid technology change, and a pandemic disrupting existing working environments. The European job market will become even...

  • Report Gauge Your Infrastructure Automation Maturity

    Assessment: The Infrastructure Transformation Playbook
    July 17, 2020 | Chris Gardner

    To convert your mundane operations routines into a finely tuned, automated ecosystem, you need to know where to start your transformation. This report guides infrastructure and operations (I&O)...

  • Report The Chinese RPA Market Is Coming of Age

    Key Trends In Robotic Process Automation In China
    July 16, 2020 | Guannan Lu

    Robotic process automation (RPA) adoption by firms in China has gained significant momentum over the past 18 months. Product and service offerings are maturing, and the increasingly diverse market...

  • Webinar Put Testing In Your Automation Journey

    July 16, 2020 | Diego Lo Giudice

    As Satya Nadella, CEO of Microsoft, put it to hundreds of developers at Microsoft Build 2020, “We’ve seen two years’ worth of digital transformation in two months!” If...

  • Report Forrester Infographic: Digital Process Automation At Scale

    July 14, 2020 | Rob Koplowitz

    We based this infographic on key findings from Forrester's Q1 2020 Global Digital Process Automation Survey. Application development and delivery pros, use this infographic to identify common...

  • Webinar Your Intelligent Automation Psychology And Roadmap Have Been Jolted

    July 1, 2020 | Craig Le Clair

    The latest industry insights from Forrester’s vice president and principal analyst Craig LeClair show the path forward for those looking to lower operating costs and build greater business ...

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