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FORRESTERNOW
As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »
Charts & Figures
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Experiment: Conversational Computing Platforms
May 16, 2019
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Experiment: Customer Service Robots
May 16, 2019
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Experiment: Delivery Robots
May 16, 2019
Search Results
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Report The Forrester Tech Tide™: AI, Automation, And Robotics For Customers And Employees, Q2 2019
18 Technologies Underpin Customer And Employee Engagement
Customers want better experiences, and employees want to feel more empowered in their jobs. There are very few technologies that can play a significant role in both customer and employee engagement...