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Report How Financial Services Firms Are Embracing Sustainability Around The World
Landscape: Environmental Initiatives Dominate Sustainability Efforts Of Financial Services Firms
As allocators of capital and risk underwriters, financial services firms have a big role to play in sustainability. But with choices spanning environmental, social, and governance (ESG) activities,...
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Report The France Banking Customer Experience Index, 2020
How French Banks Earn Loyalty With The Quality Of Their Experience
How well do leading French banks earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of seven banking brands in France that were analyzed as...
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Report The UK Banking Customer Experience Index, 2020
How UK Banking Brands Earn Loyalty With The Quality Of Their Experience
How well do leading UK banking brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of eight banking brands in the UK that were...
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Report The Italy Banking Customer Experience Index, 2020
How Italian Banks Earn Loyalty With The Quality Of Their Experience
How well do leading Italian banks earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of seven banking brands in Italy that were analyzed as...
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Webinar Forrester's 2020 Review Of European And UK Banks' Mobile Apps
Insights, Best Practices, And Lessons Learned
For millions of people, mobile apps have become the hub of their banking relationship and the starting point for many financial decisions and activities. To gauge how effective and easy different...
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Report The Forrester Digital Experience Review™: Global Mobile Banking Apps Summary, 2020
Benchmarks: The Digital Banking Strategy Playbook
Mobile apps have become the touchpoint of choice for millions of banking customers to manage their finances. With expectations rising, digital banking teams know they need to continuously iterate...
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Report The State Of Voice Assistants In Financial Services, 2020
Financial Services Firms Are Experimenting With Voice Experiences But Lag Behind Other Industries On Customer Adoption
The hype surrounding voice assistants remains high, but digital teams in financial services firms should remain wary of any push to roll out voice faster than their customers want or their systems...
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Report The State Of Chatbots In Financial Services
Most Consumers Are Neither Interested Nor Comfortable Using Chatbots For Financial Activities
The hype surrounding chatbots remains high and COVID-19 has put pressure on customer service teams, but digital teams in financial services firms should remain wary of any push to roll out chatbots...
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Report Forrester Infographic: The State Of Financial Well-Being In Italy, 2020
Italian consumers face multiple financial challenges and are worried about their financial situation. This Forrester infographic provides an overview of the state of financial well-being in Italy....
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Report Forrester Infographic: The State Of Financial Well-Being In France, 2020
French consumers face multiple financial challenges and are worried about their financial situation. This Forrester infographic provides an overview of the state of financial well-being in France....
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Report Forrester Infographic: The State Of Financial Well-Being In Canada, 2020
Canadian consumers face multiple financial challenges and are worried about their financial situation. This Forrester infographic provides an overview of the state of financial well-being in...
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Report Forrester Infographic: The State Of Financial Well-Being In The US, 2020
US consumers face multiple financial challenges and are worried about their financial situation. This Forrester infographic provides an overview of the state of financial well-being in the US....
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Report Forrester Infographic: The State Of Financial Well-Being In The UK, 2020
UK consumers face multiple financial challenges and are worried about their financial situation. This Forrester infographic provides an overview of the state of financial well-being in the UK....
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Report Forrester Infographic: The State Of Digital Transformation In Insurance, 2020
Insurance firms have become more pragmatic in their digital transformation efforts. Customer experience continues to be the top driver, but cost reduction has risen in importance since 2017. The...
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Report Forrester Infographic: The State Of Digital Transformation In Financial Services, 2020
Financial services firms are still struggling to create and execute a coherent digital transformation strategy. Customer experience and revenue growth remain the top drivers for transformation, yet...
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Report The UK Retail Customer Experience Index, 2019
How UK Retail Brands Earn Loyalty With The Quality Of Their Experience
How well do leading retail brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 18 retail brands that were analyzed as part of the...
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